Category Archives: Windows 11

Adding Ancient Dell Printer Gets Interesting

Oho! How the time flies by when I’m not looking. I tried to install my Dell color laser printer — Model 2155cn — on the Toughbook FZ-55 this morning, only to get the “Driver is unavailable” error in Printers & scanners again. “Hmmm…” I wondered: “How old is that thing anyway?” Turns out it made its debut in 2011, and I bought it in 2012. Like the original Apple LaserWriter I bought in the late 1980s (and kept until I bought this one) this is one indestructible beast. Thus, I must observe that for Windows 11, adding ancient Dell printer gets interesting. Simply put: Windows no longer includes these drivers in the OS distribution!

How Adding Ancient Dell Printer Gets Interesting

So now I finally understand why I’m seeing this error in Settings. You can see it, too, in the lead-in graphic. Amusingly enough, it shows up right below the device info for the 2155cn that I just installed minutes ago, courtesy of the Dell 2155 Application for Windows, which I found at the Dell Support pages. Dell calls it the 2155cn/cdn Color MFP Software Suite and Driver.

When I look at the list of supported OSes, 11 is absent — though it does mention 10, 7, Vista and XP. It bears a release date of March 2014, too. This information, along with the settings error message, is what finally clued me into what’s going on here. This darn printer is so OLD that MS doesn’t find it necessary to include its drivers amidst the thousands of newer devices it does support. This explains what was going on for my post from last week Dell Printer MIA.

Here Comes Nothing, Printer-Wise

Interestingly, MS is switching over to the Mopria printing protocol, under the umbrella of Universal Print. It will no longer provide new drivers from printer makers starting next year (2025: see this fascinating PC World item “MS is killing 3rd-party printer drivers in Windows 11“).

So, pretty soon this won’t matter. For older printers — like the Dell 2155 cn — the only option will be downloading from the maker’s website. For newer printers that are Universal Print/mopria-savvy, things should “just work.” Maybe I need to buy a new printer so I can see about that! LOL…

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Toughbook System Disk Explored

Examination of the disk layout and structure for the Panasonic Toughbook proved both interesting and informative. I used the free version of DiskGenius.  With the Toughbook System Disk explored — it appears as Disk 0 (HD0:) — I observed an interesting and useful disk layout, as you can see for yourself in the lead-in graphic above.

Reporting on Toughbook System Disk Explored

There are five (5) partitions on this disk, as follows:

1. EFI Partition (260 MB)
2. Microsoft Reserved (MSR: 16 MB)
3. WindowsBitLocker Encrypted (NTFS: 450.7 GB)
4. Recovery (WinRE: 990 MB)
5. OEM Recovery (OEMRCV: 25.0 GB)

What makes this disk layout interesting is that Partition 5 is basically a map and a replacement for all partitions. It includes a complete version of Windows 11 (Media.1) . It also uses SWM files (partial WIM files, and something new to me) to offer a variety of install and image files from which to build appropriate replacement images.

This feeds into a BIOS level repair utility from Panasonic that can rebuild the disk from scratch, in much the same way that the WinRE utility typically supports a “Factory reset” capability. This one, however, will work even in the absence of a working Windows image. Indeed, Panasonic also offersRecovery Media to perform the same function without reading anything from Disk 0 (via download, as explained below, or for purchase through the website).

Partitions 1-4 are basically a standard Windows 11 disk layout. Partition adds Panasonic’s own twist to this scheme, and provides an alternate means to reset a Toughbook to factory defaults that include this OEM partition. WinRE will rebuild the disk, but will leave this ultimate partition (5) alone.

Insights from Manuals and More

in a section entitled “About the Partition Structure” the Operating Instructions manual says:

Do not add or delete partitions in Windows 11, as the Windows area and recovery partition must be adjacent to each other in Windows 11.

I also found a link to Panasonic Japan for a Recovery Image Download Service. There I found links to an instruction manual and a recovery disk creation utility. Note: access to a valid model and serial number for a Toughbook PC is required to download and use this tool. Section 3.2  explains the recovery process which drives Panasonic recovery from a BIOS selection “Recovery” that rebuilds all partitions on the system disk.

Good to know!

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X1 Extreme Graphics Driver Delirium

I guess it just happens every so often. Right now, Lenovo Vantage is nagging me to upgrade graphics drivers — both Intel and NVIDIA — on my 2018 Vintage Thinkpad X1 Extreme. (Internals: i7-8850H CPU, 32 GB DDR4, NVIDIA GeForce GTX 1050 Ti, dual Samsung OEM SSDs.) But Lenovo Vantage wants me to run an Optimus display driver and GeForce Experience wants a GeForce Game Ready Driver. The back-n-forth is leading to some X1 Extreme graphics driver delirium. What’s a body to do?

Surmounting X1 Extreme Graphics Driver Delirium

In a nutshell the problem is this: when I update to the Optimus driver, GeForce tells me to update to the Game Ready Driver, When I go the other way round, that flips so Lenovo Vantage tells me to get back on its track. I don’t do a lot of heavy-duty graphics on this laptop, and I’ll be darned if I can tell any difference.

I asked Copilot: “What’s the difference between running a GeForce Game Ready Driver versus NVIDIA Optimus Display Driver on a GeForce GTX 1050 Ti with Max-Q Design?” It says: battery and easy switching between discrete and integrated GPU for Optimus, versus gaming performance and support for newest games for Game Ready Driver.

Dilemma dehorned: I don’t play games and I do switch back and forth between the Intel UHD 630 and the discrete GPU. But I had to finagle a bit to get the status from Lenovo Vantage you see above, where it tells me “No updates available.” Deets follow next…

Both Intel and Optimus Must Update

Something about the update package from Lenovo was successfully updating the GeForce driver, but failing to do the same for Intel. How could I tell? Two ways:

  1. The Update package did not run all the way to completion.
  2. The driver version for the Nvidia device matched that for the Lenovo update package (31.0.15.3770), while that for the Intel UHD 620 was lower (update version was 27.20.100.9316 but the running version ended in 8967 instead). Oops!

Because the Lenovo installer wasn’t finishing up (and the Intel Driver & Support Assistant was cheerfully oblivious), I exercised the download package’s offer to extract its contents to a folder. Then I went into Device Manager, right-clicked into “Update driver” and turned it loose on the Intel folder in the unzipped file archive that extract created for me. It took a while to complete, but this worked.

So now, I’ve got the latest Optimus drivers for my X1 Extreme and it’s all good. Here in Windows World, if you’re willing to stop and think about what you’re doing, there’s nearly always a way to fix such issues. Done!

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Panasonic FZ-55 Semi-Rugged PC

OK, then. I got a half-hour+ with a Panasonic team yesterday via Zoom. This group of folks included a couple of engineers, a couple of marketing folks (including the US product manager), and the PR person who put things together for me. The focus of our call:  the Panasonic FZ-55 Semi-Rugged PC shipped out for eval just before Christmas. It was a great call: I learned a lot.

Understanding the Panasonic FZ-55 Semi-Rugged PC

The best info nugget in the call: learning the FZ-55 Toughbook is a “semi-rugged” device. I also learned that the category of “ruggedized PCs” includes a “fully rugged” type as well. I snapped the default desktop background from the FZ-55 for the lead-in graphic: it’s pretty cool.

Semi-rugged PCs use cases invovle “somewhat harsh” conditions. But they’re not completely watertight or dust-proof. That’s what distinguishes them from fully ruggedized PCs (which indeed are water- and dust-proof). That said, as a  semi-rugged PC, the FZ-55 targets  use in field structures (including tents, vehicles, and so on). It’s also great for factory-floor conditions where there’s no airborne water (e.g. rain). Here’s a link to the US specsheet for the FZ-55.

Such PCs can handle wide temperature ranges (at least -25C/-13C to at least 50C/122F). They’re also built to withstand ambient dust and grit (with port doors closed), moderate vibration and shock, short-lived spills or moisture, and more. As one of the Panasonic techs explained “The FZ-55 is intended for use away from the weather, but works well in vehicles, tents, or other temporary strucures.” That’s because it’s semi-rugged: got it!

What About Fully Rugged (Toughbook 40)?

The Toughbook 40 is the FZ-55’s fully rugged counterpart. As you can see in the next image, it’s completely sealed up to make it water- and dust-proof.

Panasonic FZ-55 Semi-Rugged PC.tb40

The Toughbook 40 is fully ruggedized: that makes it bulkier but completely dust- and waterproof.

It’s got the same modular design, with user-removable expansion packs that include various port combinations, storage and memory add-ons, oodles of wireless options, and more. Surprisingly, it costs only around 25% more for similar equipment as compared to the semi-rugged FZ-55.  Peripherals and expansion modules are about 50-60% higher, on average. That said, the Toughbook 40 is an 11th-gen Intel platform not a 13th-gen platform. Thus, it lags somewhat behind the FZ-55 but with good reason, as I explain next.

A Tale of Two Lifecycles

Simply put, the FZ-55 is on a faster lifecycle than the Toughbook 40. In part that’s because fully-ruggedized PCs have a longer design and test cycle. It’ also because fully-ruggedized PCs have to be bigger and bulkier, to seal everything up. They require more expensive and demanding parts, with various related supply chain complications. In large additional part, however, it’s also because fully rugged devices aim more squarely at defense and emergency use (think FEMA, after a hurricane or firestorm). These agencies have hairy, complicated acquisition and purchase models and mechanisms, and don’t like things to change more often than absolutely necessary.

The upshot of all this is that semi-rugged devices run on a 3-5 year lifecycle for enclosures and platforms, with an 18-24 month lifecycle for the innards involved. That explains the FZ-55-3 model number, which indicates this platform (FZ-55) is on its third set of innards (3). On the other hand, the rugged PCs run on a 5-8 year lifecycle for enclosures and platforms, with a 36-48 month lifecycle for those innards. That explains nicely why an 11th-gen intel CPU remains a “current model” (this CPU family made its debut in early 2021, and is still inside the current window for both enclosure and innards).

That’s how things go in Windows-World, where semi-rugged PCs chug along on a faster timetable than fully rugged ones. Cheers!

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Repair Version Feature Update

Hey! I noticed something new and interesting yesterday. When MS pushed a feature update into the Beta Channel, it included a “(repair version)” label. That’s why I’m representing this as a repair version feature update, based strictly on the MS presentation in WU (see lead-in graphic above). Uncharacteristically, MS says nothing about this in its 22635.2921 announcement. It does say “This update includes a handful of fixes to improve overall reliability” under the General heading, though.

Is Repair Version Feature Update A New Thing?

Hard to say, except by watching to see if this falls into regular usage, or comes and goes without re-use. I think it’s a useful label because it designates the feature upgrade as bug-fix and reliability oriented.

As things played out on my Beta Channel Test PC (2018 vintage Lenovo X380 ThinkPad Yoga), it was a pretty lightweight feature update. The download and GUI install portion finished in 2-3 minutes, and the post-GUI/reboot phase took less than 2 minutes. The changelog is virtually non-existent. The only other item not already quoted reads:

[Input]

  • Fixed a high hitting tabtip.exe crash which was impacting the ability for some Windows Insiders to input text.

It’s always fun to catch MS slipping new terminology into the mix. It’s impossible not to wonder if it’s going to stick. Stay tuned: I’ll keep an eye out and let you know if and when it pops up again.

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Panasonic Utility Takes Roundabout Path

Heh! I have to chuckle about this one… In learning the ins and outs of the new Panasonic Toughbook FZ-55 I have in hand right now. I’ve been following instructions from the manual and, via e-mail, from the PR team. It’s been interesting. All of these sources have asked or advised me to “run the PC Information Viewer.” Good enough, but more interesting than it needs to be from a find & launch perspective. Indeed, this Panasonic utility takes roundabout path to get to the desktop. Let me explain…

Why I Say: Panasonic Utility Takes Roundabout Path

To begin, the tool is named PC Information Viewer. First, off I looked in the Start menu under “PC” and “Panasonic” (just in case, given its origins). Nada. Nothing under “All apps” matches this value.

Then the very nice and helpful PR person asked me to send output from aforementioned PC Information Viewer so the tech folks could look it over. Still couldn’t find it. But it did finally turn up. Inside the Panasonic PC Settings Utility, there’s a Support tab up top. When you click that tab, lo and behold! As you can see in the next screencap, a “Launch PC Information Viewer” button appears at bottom center. Notice also it’s deliberately low-res with big print and extremely easy to read (good design move, developers!)

Panasonic Utility Takes Roundabout Path.panpcsettings

THERE’s the right launch button!

And sure enough, when you click the button the PC Information Viewer utility opens right up, to wit:

Panasonic Utility Takes Roundabout Path.SetDiag.exe

And finally, here’s the PC Information Viewer application: SetDiag.exe.

By right-clicking its taskbar entry while running I was able to pop up the Properties window, where I learned the name of this program is SetDiag.exe. If only I’d been able to find that somewhere in the docs, I’d have been able to get there eventually using the run box. As it turned out I had to use the voidtools Everything search tool  to see its home folder:  C:\Program Files (x86)\Panasonic\pcinfo. That’s apparently not inserted into the PATH variable, either.

Sigh. Just sigh. But with a little perseverance I got it sorted… That’s the essence of thriving in Windows World: taking the directions as stated, and figuring out how to make them do something useful.

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Speccy ToughBook BSOD Analysis

Here’s an interesting situation: after installing Piriform’s Speccy hardware inspection tool on the new loaner Panasonic Toughbook FZ55-3, it crashes every time I run the program. Indeed, you can see the corresponding BSOD screen in the lead-in graphic. The stop code is SECURE_PCI_CONFIG_SPACE_ACCESS_VIOLATION. The culprit: the cpuz149_x64.sys driver. After some online research, my Speccy ToughBook BSOD analysis tells me that this driver is attempting PCI data access that Windows 11 disallows.

To be more specific I found an Open Systems Resources (OSR) community discussion that lays out exactly what’s going on. The datails are nicely covered in an MS Learn item. It’s named Accessing PCI Device Configuration Space, dated 3/13/2023. Essentially it  constrains developers to use the BUS_INTERFACE_STANDARD bus interface, and specific read-config and write-config IO request packets to interact with said bus. Based on its BSOD error, the cpuz149_x64.sys driver apparently fails on one or more of those counts. That made me wonder: is there a workaround?

Speccy ToughBook BSOD Analysis Says: Don’t Use That Driver!

For grins, I found the offending item in my user account’s …\AppData\Local\Temp folder hierarchy. I renamed it with a sy1 extension. Then I tried Speccy again: it still crashed. Drat! The program is “smart” enough to see the file is missing and supplies a new one. Now that folder shows the old renamed .sy1 file and a .sys replacement (with today’s data and a recent timestamp).

Speccy ToughBook BSOD Analysis.file-returns

When I rename to deny access to the current instance, Speccy supplies a new one.

That can’t work. Inevitably, the program promptly throws another BSOD. According to the Speccy forum, this happens with Memory Integrity enabled (as it is on the TB, and I want to keep it that way). This is what causes the BSOD. What to do?

If You Can’t Fight, Switch!

Fortunately, there are plenty of other freeware hardware profile and monitoring tools available. I happen to like HWiNFO64 myself. So I’ve removed Speccy and am using it instead. It is well behaved in its PCI bus access behavior and causes no BSODs.

Frankly, I’m surprised Piriform knows about this issue and hasn’t switched to a different driver (apparently, it comes from Franck Delattre over at CPU-Z, judging from its name). But boy howdy, is that ever the way things go sometimes, here on the wild frontier in Windows-World. Yee-haw!

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Fixing Windows 11 Boot Loop

Last Friday, we picked son Gregory up at the airport: he’s home for the holidays from college. That evening, he mentioned his laptop — a 2019 vintage Lenovo ThinkPad X390 Yoga — was “stuck on updates.” Boy, was he ever right: i found myself fixing Windows 11 boot loop as the machine hung after the post-GUI reboot in attempting to get through the 23H2 feature upgrade. Stuck, stuck, stuck indeed.

Fixing Windows 11 Boot Loop Takes Thought & Recall

As soon as I turned the PC on, I could tell it was cycling on processing updates. It just couldn’t seem to get past the spinning circle stage after the initial reboot. Multiple tries later — 3 of them, to be exact — the Windows bootstrap facility presented me with the recovery menu. “Aha!” I though “now I’m getting somewhere…”

Of course, then I had to remember to turn off secure boot in the UEFI so I could actually transfer control to a bootable WinRE environment on a flash drive (UFD). Startup repairs didn’t do it. The Macrium Reflect Rescue Media’s “fix boot problems” didn’t do it, either. But when I stuck the DaRT (Diagnostics and Recovery Toolset) UFD into the machine it finally got through a boot-up to alternate media.

On the next reboot, Windows recognized it was stuck in the middle of a failed update. It then commenced rollback to the previous 11 version and reached the desktop. At that point, I was able to run another Reflect backup (I did), and then start rolling forward again.

All’s Well That Ends Well

The pending Cumulative Update completed successfully, and rebooted correctly. I then fired off the 23H2 upgrade and crossed my fingers. This time, it completed without a hitch. The X390 is now fully caught up, cleaned up and has been backed up one more time.

I’m not sure what caused the first 23H2 attempt to hang in a boot loop, but it didn’t fall prey to that again. I think it may have been the attempt to apply the CU, then the 23H2 upgrade, in a single go. This time around, I made sure to reboot after the CU, before attempting the 23H2 upgrade.  By the time I worked through all the steps, the whole shebang took about 2 hours to fix. We were all glad when it was done — me, especially.

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Final 2023 Insider Channel Flights

It’s a consistent pattern. I’m looking at the most recent “flight announcements” in the Windows Insider blog. All of them include this sentence: “This will be our last <Name> Channel flight until January 2024” where <Name> is one of: Canary, Dev or Beta. The most recent instance popped on December 14. Its header appears as the lead-in graphic above.

Why Say: Final 2023 Insider Channel Flights Are Out?

Beyond the flat assertions from MS indicating they’re on pause until after New Year’s, I’ll observe this is a typical thing for Windows development. It’s been ongoing as far back as I can remember. Indeed, it usually hits in the 2nd or 3rd week of December, before the major end-of-year holidays get going in earnest.

This makes pretty good sense to me. Productivity usually slumps between December 20 and January 3 or 4 (depending on what day of the week New Year’s hits — next year it’s a Monday). MS is smart to call a hiatus by the middle of the month, to give everybody time to gear up for, and then recover from, the hollidays. Most other businesses (except those in leisure and hospitality) tend to do likewise.

Take a Deep Breath, And …

Indeed, I just wrote my last weekly blog/column for GoCertify yesterday (it will publish Monday). And I’ve noticed the pace of work will be letting up with the websites and publications I write for starting next week.

Does this mean I’ll be taking a break from this blog, too? Yes and no. I probably won’t blog on December 24 and 25 or January 1, but other than that it should be close to normal as it ever gets here at Chez Tittel. I should have more time to fool around with my PCs, so I should find plenty of stuff to share. Do stay tuned if you’re so inclined, but I hope you’ll have time to enjoy the end-of-year break in your own special ways. Cheers!

 

 

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Counting MS 2006 Drivers

Yesterday’s post about generic, MS-supplied device drivers got me thinking. These drivers bear an issue date of 6/21/2006, which coincides with Windows Vista’s RTM date. To be more specific, I wondered how many such items might appear in the Windows DriverStore. With counting MS 2006 drivers in mind, I asked Copilot for a PowerShell script to count them for me. Just for grins I compared that count to the total items as well.

Scripting Out Counting MS 2006 Drivers

You can see the results of my query to Copilot in the lead-in graphic. That query was “Write me a PowerShell script to display number of Windows drivers dated 6/21/2006 and total driver count.” As it turned out, on my Lenovo X380 ThinkPad running Windows 11, those numbers were 517 (2006 count) and 701 (total count). On my i7Skylake homebuilt system running Windows 10, those numbers were 511 and 672, respectively.

I’ll show the PowerShell commands below, but first I want to observe I had NO IDEA that MS supplies roughly 5 of every 7 drivers that Windows uses (over 70%). From looking at the items in the DriverStore more closely thanks to PowerShell, I see that this is because many of them are class, bus and service drivers. You can thus understand them as part of the driver stack between the OS and the function driver (at the bottom of the stack, it actually interacts with devices).

Here’s how MS shows this architecture in its MS Learn article “What is a driver?

Counting MS 2006 Drivers.diagram
The driver at the bottom of the stack that communicates with a device is a function driver; according to the MS Learn item, filter drivers do “auxiliary processing” which may involve monitoring, verifying, translating, or otherwise manipulating in- and out-bound stack communications. By convention app to device communication moves down the stack, while device to app communication goes the other way.

PowerShell Details

Here’s the PowerShell that Copilot handed to me in response to my query, including comments (start with a # character):

#Get all the drivers from the online Windows image
$drivers = Get-WindowsDriver -Online -All
# Filter the drivers by the date of June 21, 2006
$drivers_2006 = $drivers | Where-Object {$_.Date -eq "6/21/2006"}
# Count the number of drivers with that date
$drivers_2006_count = $drivers_2006.Count
# Display the number of drivers and their names
Write-Output "There are $drivers_2006_count drivers dated 6/21/2006 in the online Windows image."
Write-Output "The names of the drivers are:"
$drivers_2006 | ForEach-Object {Write-Output $_.OriginalFileName}
# Display the total number of drivers
$alld = $drivers | Where-Object {$_.Inbox -eq "True"}
Write-Output "There are $alld.count total Windows drivers in the online Windows image."

Some of the lines shown above break across two lines in the browser, but are actually single PowerShell commands. If you run them, you must put them on a single line. I just ran the commands in sequence, one at a time as you can see in the lead-in graphic. I cheated, though: I simply output $alld.count in the last line shown. The PowerShell shown above wraps this in some explanatory text.

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