Category Archives: Troubleshooting

Overlapping Taskbars Get Easy Fix

Here’s an interesting one. In running RDP sessions on my Windows 10 (Build 19044.1682) desktop, the local taskbar suddenly started covering the remote session taskbar. This happened immediately after I installed the latest Preview CU (KB5011831), and proved mildly bothersome. Once I figured out how to properly describe the problem, such overlapping taskbars get easy fix. This is another case where restarting Explorer in the host session’s Task Manager does the trick.

As often happens, finding a solution requires a proper problem statement. I used the search string “taskbar from windows 10 host session covers RDP session taskbar.” It was close enough for me to find numerous discussions, and to find a fix posted in January 2017.

How-to: Overlapping Taskbars Get Easy Fix

For those not already in the know, here’s  a step-by-step recitation of the “Restart Explorer” drill:

1. Open the Taskbar on the host PC (on Windows 10, right-clicking the taskbar produces a pop-up menu that includes Task manager; on Windows 10 or 11, CTRL-Shift-ESC opens it right up).

2. On the Processes pane find an instance of Windows Explorer. Right-click the item and Restart appears in the resulting pop-up menu. Click Restart to shut down and restart the Explorer process.

3. Wait a while: the taskbar will disappear. Then, its contents will reappear, sometimes rapidly, sometimes more slowly (never takes more than 20 seconds on any of my PCs, though).

When that process is complete, the host taskbar should obligingly disappear when you work in the RDP session window. At least, that’s how it works on my Windows 10 production desktop now. If the problem recurs, repeat the foregoing steps.

Not much to it, really. But good to know, should you ever find yourself in that situation. Cheers!

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Fighting Camera Frame Server Crashes

OK, then. I just installed optional/preview update KB5012643 on my Windows 11 X1 Extreme laptop yesterday. This morning, I’ve been fighting camera frame server crashes. You can see the traces of this contest from Reliability Monitor in the following graphic.

Fighting Camera Frame Server Crashes.reli-errors

You can see an ongoing sequence of repeated “Windows Camera Frame Server” errors at semi-regular intervals. Each one follows a “test reboot.” [Click image for full-sized view.]

Registry Hack Aids Fighting Camera Frame Server Crashes

In researching this error, I came across a registry hack in the HKLM/SOFTWARE/Microsoft/Windows Media Foundation/Platform key. It required creating a DWORD value named “Enable Frame Server Mode.” When that value was set to 1, the Frame Server crash ceased. Instead, I got a crash on Windows Biometrics. And when I restored my camera’s and fingerprint scanner’s ability to support Windows Hello, the Frame Server error popped back up again. I had to laugh!

Choosing the Lesser of Two Weevils

Dispelling the Frame Server error not only turned off the PC’s webcam, it apparently also messed with Windows Biometrics in general. Given a choice between a non-fatal (and only mildly annoying) Frame Server error at startup versus being unable to use Windows Hello, I choose the latter. I’m reporting the error to Feedback Hub, and hoping for a fix. But I’m continuing to use my camera and fingerprint scanner for login/authentication purposes.

Go figure! In Windows-World one must sometimes trade off one thing against another. This time around (and in most cases) easier security via biometrics won the toss…

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Three Windows Update Repair Tips

Recent reporting on the latest Patch Tuesday (April 13) includes mention of issues with completing Cumulative Updates (CUs). Thus, for example, check out this WindowsLatest item dated April 22. Entitled Watch out for these issues in Windows 11 KB5012592 & Windows 10 KB5012599 it mentions various errors would-be updaters could encounter. It also mentions two tried-and-true recovery/repair techniques, to which I’ll add a suggestion of my own. Thus, I provide three Windows Update repair tips for your consideration and use.

Here Are Three Windows Update Repair Tips

Note: all these tips work equally well for both Windows 10 and Windows 11. Use ’em with my blessing in the order provided. In my personal experience they’ll cover most update issues people are likely to encounter.

Tip1: Simple Reboot

That’s right. If a CU update fails to complete, the first strategy is to reboot the PC, and try again. Believe it or not, that is sometimes all that’s needed to get things working.

Tip2: Shift-Shutdown

If you hold down the Shift key while you select the Shutdown option in Windows 10 or 11, it forces what’s sometimes called a “full shutdown.” This forces Windows to close all opened apps and applications. It also logs out any logged-in accounts. At the same time, a full shutdown performs neither a hybrid shutdown nor will it hibernate your PC.

Hibernation saves open documents and running applications to the %systemdrive% and copies them back into RAM upon restart, to speed that process along and let you pick up where you left off. That’s NOT desirable when fixing WU issues.

A hybrid shutdown hibernates the kernel session (what the OS is doing) and shuts down everything else. This supports Fast Boot capabilities on the subsequent reboot process to speed it up. It’s enough like hibernation that it too, is NOT desirable when fixing WU issues.

Tip3: Reset WU

Although the tutorial “Reset Windows Update…” appears on TenForums, it works equally well for Windows 11. Basically, it involves running a batch file that stops all update related services, resets all the update related registry keys, then restarts all the update related services it stopped. Surprisingly, it works like a charm. I routinely keep this batch file on many of my Windows 10 and 11 desktops. As it has worked for me both long and well, so it can also do for you.

If None of the Above Works, Then What?

Alas, in some cases, none of the aforementioned fixes will work. Next thing I’d consider would be an in-place repair install (covered in this equally handy tutorial). After that, more dire measures including a clean install and/or a trip to the shop might be warranted. In my 30-plus years of “messing with Windows” that has happened to me exactly twice. One of these occurrences happened less than two weeks ago (see this post for details). Odds are, therefore, it shouldn’t happen to you. Fingers crossed!  One of them was pretty recent, after all…

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Blinking Monitor Requires Nvidia Studio Driver

Yesterday, my production PC (Windows 10, i7-6700, 32GB RAM, 3070 Ti GPU) started the “blinking thing” again. As soon as I logged in, the right-hand monitor would go black then come back at irregular intervals. Previous episodes have responded to a driver update. But this time, no such update was handy. But my 3070 Ti runs either a gaming (for game play and high frame rates) or studio (for creative and production work) version. This time, fixing the blinking monitor required Nvidia Studio Driver to do its thing.

Why Is It That Blinking Monitor Requires Nvidia Studio Driver?

This issue has been popping up on my production PC since I switched out the 1070 Ti for the oversized 3070 Ti in January. I’m starting to wonder if my power supply may be having issues with the load on this system.

Reliability monitor doesn’t show any errors. But a dive into Event Viewer shows a Service Control Error 7031 that points to the Nvidia Local System Container at around the times I was getting the blink behavior. Since I’ve switched from the Gaming version of the driver to its Studio counterpart, the error has not resurfaced. Looks like it may be some kind of software glitch after all.

GeForce Experience lets you switch between the two driver flavors pretty easily. Simply click the vertical ellipsis to the right of the Check for Updates item and it gives you a radio button to pick one or the other, like so:

Fortunately for me, switching from”Game Ready” to “Studio” restored my system to proper operation. Good thing I’m not a serious gamer, eh?

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BitLocker Follies Follow Secure Boot

To qualify for Windows 11, a PC must support Secure Boot. It doesn’t necessarily have to be turned on. But if it is turned on, I learned last week that BitLocker follies follow secure boot like ducklings follow their Momma. In other words: if BitLocker is turned on for the C: (Windows boot/system) drive, it must also be turned on for the File History drive that Windows 11 uses as well.

What Does BitLocker Follies Follow Secure Boot Mean?

I learned this hard way when I tried to turn File History on for my Lenovo X12 Thinkpad PC. Because it had secure boot turned on, I had to enable BitLocker for the external drive upon which I targeted File History. This immediately got me to climbing an “interesting” learning curve.

While summiting that slope, I learned the following things:

1. You can’t manipulate an external drive’s BitLocker status through RDP. For security reasons, you must be directly logged into the target system. Sigh.

2. Turning BitLocker on requires setting a password to obtain or deny access to its encryption/decryption capabilities. This makes good sense, but gives me “just one more thing” to remember. Sigh again.

3. At first, BitLocker encryption looks fast. It got up to 84-85% complete in minutes. To my dismay and disappointment, the final 15-16% took HOURS to complete. By no coincidence whatsoever, space consumed on the drive is between 15 and 16%, too. It took the better part of 6 hours for the encryption to finish, in fact (0.71 TB worth).

4. Now, when I want to access the encrypted drive, I must first open it in Explorer, and unlock it by providing its password.

It’s All Good . . . I Hope

At least I now understand the necessary relationship between Secure Boot, BitLocker, and File History. I hope I don’t need to go a-troubleshooting soon. But if I must, I will. Stay tuned: I’ll keep you posted.

 

 

 

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Clean Install Succeeds Where Beta Promotion Fails

For the past couple of Dev Channel builds, I’ve been trying — and failing — to get my Beta Channel test PC promoted to the Dev Channel. For Builds 22593 and 22581 the tap had been opened to upgrade from Beta to Dev Channel. But on my Lenovo ThinkPad X380 Yoga (8th Gen i7, 16 GB RAM and 1 TB SSD) it didn’t work. After many hours of dithering about, a clean install succeeds where Beta promotion fails. Let me explain…

Why Clean Install Succeeds Where Beta Promotion Fails

Wiping the primary system/boot drive was apparently the ticket to success. Given that I seemed to have mystery driver issues, starting over with a clean slate has finally set things right. And indeed, it was a rough and time-consuming ride along the way. Ultimately it took less than 35 minutes to perform the clean install itself. Alas, though, it always takes longer to put all the apps and settings back the way I want them from a clean slate. That’s life!

Interesting Lessons Learned

This is my first clean Windows 11 install since the new OS showed up in mid-2021. I had to be reminded that the BitLocker ID associated with the key needed to enable a USB-based install comes from the device. I spent a while trying to provide the wrong key, because I didn’t start by matching the Key ID value to the Device Name. Only then did I find and enter the right recovery key. Sigh.

I also learned that Norton’s external drive scan function takes FOREVER to complete. I let it run for 1:15 out of curiosity, but that was already too long for me to wait to move onto my next step. So I cancelled the scan (which took no time at all, thank goodness) and went onto the clean install.

Performing the clean install was remarkably quick. It included the option of defining a machine name near the tail end, too (something new to me). That was an opportunity I grabbed gratefully, and saved myself a bit of time moving ahead into post-install efforts.

Bottom line: I’m incredibly grateful to have this machine back where it needs to be. It’s nice not to have the mystery 0XC1900101 error hanging over my PC (and my head) any longer. I’d love to know what caused it, and how to fix it, but I never got enough data to make that happen. That said, it’s nice to know the “repair of last resort” — namely a clean install — still does the trick when other techniques come up short.

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Build 22593.1 Fails Beta Promotion

Drat! I’d feared this might happen, and it did. As you can see from the lead-in graphic, waiting for a new Dev Channel build on my second Lenovo Yoga X380 did no good. It, too, failed to upgrade with error code 0xC1900101. Thus, for that PC, Build 22593.1 fails beta promotion, just as with the previous build .

That leaves me with two potential paths to follow:

  1. Find a fix for, and repair the cause of the error
  2. Wipe the PC and use a current ISO to perform a clean install

I haven’t had much luck with Path #1, so I’ll probably give Path #2 a shot this weekend. I wish I knew what was causing the error.

Why Build 22593.1 Fails Beta Promotion

I am not alone in this error. Both Windows Report and The Windows Club have stories about this very error in their recent output. Reasons for this error vary, and can include the following:

  • Insufficient disk space on the target device to accommodate upgrade files and working space
  • Issues with non-essential peripherals (drives, scanners, and so forth)
  • Outdated BIOS
  • Incompatible device drivers
  • Third party AV or antimalware programs
  • “Software conflicts” with installed third party programs

As far as I can tell I may have a driver issue. But I can’t find proper details in the various log files to know for sure what’s up. I’m pretty sure I’m not subject to any of the other potential causes.

Clean Install Offers Easy (Potential) Out

Although there’s work involved after a clean install to bring the apps and applications back, this may be worth trying. I’ve spent hours and hours — unsuccessfully, so far — chasing after one or more errant drivers. I can get through a clean install in under an hour, once I have the ISO file built and ready to rock’n’roll.

Stay tuned! This promises to be interesting. . . I’ll report back as soon as I have some news.

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NonCNVi M.2 Wi-Fi Device Delivers LAN Access

It’s always the little things that jump up to bite you (or me, anyway). In today’s case, it was my blithe assumption that Intel Integrated Connectivity (aka CNVi) wouldn’t prevent the AX201NGW M.2 Wi-Fi card from working on my AMD B550/Ryzen 3 5800X build. Yeah, right! But when I replaced it with a no-name (REKONG) Media Tech MT7921K module (depicted in the lead-in graphic), Device Manager picked up that non-Intel hardware immediately. After a bit of driver fiddling, this US$29 (tax included) nonCNVi M.2 Wi-Fi Device delivers LAN access as it should. It does have interesting limitations, though . . .

Fiddling Means NonCNVi M.2 Wi-Fi Device Delivers LAN Access

At first, after plugging in the device, I saw only non-working BlueTooth and Network Adapter devices in Device Manager. This informed me that Windows couldn’t find the required drivers on its own. But a quick search on “Windows 11 drivers for MT7921K” quickly turned up what I needed. They’re available from Lenovo, as it turns out, with a separate .exe for each of Bluetooth and Wi-Fi.

As the owner/operator of half-a-dozen (or more) Lenovo laptops, I’m quite familiar with their self-installing drivers. After downloading and installing them, here’s what I see in Device Manager:

NonCNVi M.2 Wi-Fi Device Delivers LAN Access.DevMgr

With the right drivers installed, the BT components and the Wi-Fi interface all show up. Good!

Just a Few More Things

Wi-Fi behavior on desktops can be interesting. The interface has a tendency to turn itself off upon reboot, I’ve learned. I’m also trying to figure out why I can access the LAN (via the nearby Asus AX6000 router), but I can’t yet get Internet access through this interface. I have a wired GbE connection that works fine, but had hoped to switch over to wireless. So now, I’m researching those two issues in hopes of finding solutions soon.

A little more time put intro troubleshooting the M.2 Wi-Fi card tells me lots of interesting stuff:

  • The lack of an external antenna means the device doesn’t see that many wi-fi interfaces as it scans the airwaves. Thus, for example, it doesn’t see the Spectrum-supplied router in my bedroom closet (all of my laptops in the same office see it quite well).
  • The fastest throughput I can get on the device is between 250 and 300 Mbps (observed through a connection to Fast.com).
  • The 2.4 and 5 MHz connections to the “office router” are flaky in interesting ways: sometimes, I can access one or the other to get on the LAN, but don’t get Internet access. At other times one channel or the other will be inaccessible. Again, I attribute this to lack of an external antenna. My son has a PCIe 802.11ax adapter card with triple external antennae in his bedroom, and he gets up to 900 Mbps from the bedroom closet router, and up to 500 Mbps from my office router.

No External Antenna Is NOT a Plus

I’m increasingly inclined to observe that an M.2 Wi-Fi card makes sense only where close proximity to a WAP is available. It’s probably not a good idea for machines that do lots of heavy upload/download stuff, either. That’s kind of what I wanted to learn more about, so I’m not disappointed by this experience. I feel like I understand the capabilities and limitations of these devices much better now. I will keep my GbE wired connection going forward, too: the M.2-based Wi-Fi is not fast enough for my needs. If I’m ever *forced* to go wireless, I now understand that a PCIe device is my fastest option.

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Beta Promotion Difficulties Continue

I must report that my various efforts to get from Beta build 22000.588 to Dev channel build 22581 have gone nowhere. Hence my title “Beta Promotion Difficulties Continue,” to punctuate my lack of progress. I did, however get a more informative error message from one of those attempts (see item 3 below), as shown in the lead-in graphic above.

Attempts Undertaken, as Beta Promotion Difficulties Continue

Here’s a list of all of the fixes I’ve tried in attempting to overcome this increasingly vexing hurdle (of which exactly  none have worked):

1. Simple repetition of the WU update/upgrade process (2 or 3 times, most automatic). I’ve now paused updates for a week to save time and energy.

2. Unplug all non-essential peripherals (an mSATA SSD inside a Sabrent USB 3 enclosure in this case).

3. Use setup.exe from the UUPdump.net website-based ISO for Build 22581.1. It didn’t work, but did provide the more informative error message shown in the lead-in graphic for this story.

4. Remove .NET 3.5 and all related Windows 11 features, and try again. Greatly speeded up the update and install processes, but produced the same outcome as the preceding item.

5. Run dism /online /cleanup-image /restorehealth and then sfc /scannow. No joy there, either.

So far, in fact, I’m getting exactly nowhere. Sigh.

What’s Next?

I supposed I could try a clean install of Windows 11 from the aforementioned UUPdump.net ISO. But recent reports of install problems (in completion, and in the state of Windows 11 after the fact) give me pause. I don’t think I want to go there just yet.

According to other advice tied to the 0XC1900101 – 0X30018 error code, I could also try some or all of the following:

1. Reset Windows Update components. The TenForums tutorial on that topic includes a handy-dandy batch file that also works on Windows 11.

2. Disable antivirus — in this case Windows Defender. This is working on my other X380 Yoga, so I wouldn’t expect it to help here.

3. My BIOS is up-to-date already and I’m not aware of running any “problematic applications.”

You can get advice galore at stories such as How to Fix Update Error 0xc1900101-0x30018 in Windows 10 (HowtoEdge.com) and others of that ilk. For the moment I’m not inclined to spend more time chasing rabbits and rainbows.

What, Then?

My current plan is to wait for the next Dev Channel build to appear (which it should do, if not this week, then next week for sure). At that point, I’ll try again — and hope for a successful outcome. At the moment I’ve spent more than enough time. I’m content to take a time-out and wait for another try. . .

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In-place Upgrade Repair Install Fixes Mystery Windows 11 Woes

It’s an old-school repair technique that remains relevant even for the latest Windows version. While fiddling with my up-and-coming production PC this weekend, I encountered absent apps. This is my latest PC build — Asrock B550 Extreme4 mobo, AMD 5800X CPU, 64 GB RAM, 2TB Sabrent Rocket SSD, and GeForce 1070 Ti . At a bare minimum, I found both Windows Defender and Windows Terminal MIA on the then-current install. Fortunately, an in-place upgrade repair install fixes mystery Windows 11 woes.

Indeed In-place Upgrade Repair Install Fixes Mystery Windows 11 Woes Quickly and Easily

The principle behind this technique involves over-writing the current Windows image with an equivalent replacement. Essentially, it replaces all of the OS files and related scaffolding without touching local files and applications. It also re-creates the default app environment for Windows 11, which was my real motivation for this maneuver.

I visited the Download Windows 11 page to grab the ISO. I clicked on “Download  now” under the Create Windows 11 Installlation Media heading, and used the Media Creation Tool to create an ISO file. After mounting that ISO on the target PC, I ran setup.exe to perform the in-place upgrade repair install.

Before: no Windows Defender or Windows Terminal (the packages themselves were absent from the runtime environment). After: both Windows Defender and Windows Terminal were present and ran as expected. Total time involved in this repair: 10 minutes to download the ISO file shown in the lead-in graphic; 20 minutes to perform the install itself (total time: half an hour).

The Half-Hour Troubleshooting Rule

Once i figured out that the apps were missing completely, I immediately decided to run the upgrade repair install. Normally, I will troubleshoot for half an hour on a problematic Windows image. If I haven’t solved the problem by then, my next move is to try this repair technique. Most of the time, it works when problems are OS related (it may not help with application issues, though).

And fortunately for me, it worked as desired this time. I’ll continue my “slow migration” from my 2016 vintage Z170 i7-6700 (too old to meet Windows 11 hardware requirements) later this week, after I meet some pressing deadlines first and foremost. Stay tuned: I’ll keep you posted on progress and issues encountered.

 

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