Category Archives: Troubleshooting

Insider stuff, Recent Activity, Troubleshooting, Updates, WED Blog, Windows 11

Beta Channel Rollback Follies

April 16, 2024 Ed Tittel Leave a comment

Found myself in an interesting pickle after running an in-place repair install on the 2018 vintage X380 Yoga for Build 22635.3495. Before the repair, DISM . . . /AnalyzeComponentStore was showing me bogus reclaimable packages (see lead-in graphic). After the repair install, those bogus packages were gone — but alas, so were my start menu and task bar icons. Thus, I found myself engaged in Beta Channel rollback follies as I returned to the earlier status quo.

Before Beta Channel Rollback Follies, Some Flailing Around

Before I went to System > Recovery > Go Back to return to the previous status quo, I tried a bunch of repairs on the affected PC. None of the traditional usual suspects gave up the goods:

Turned off Start 11v2 and went back to default Start menu
Tried jacking around with Start11v2 settings galore
Ran explorer.exe from Run box/Task Manager run

Whatever I tried, I was stuck with an invisible Start menu and no visible Taskbar icons. In the end it proved to be more trouble to run Windows without easy menu access than to put up with those bogus reclaimable packages.

Follies, Enumerated and Excoriated

Along the way back to where I started, I had a few bumps in the road. Because I typically run my test PCs through an RDP window on my main desktop, I had to remember “Oh yeah, you have to run Recovery options from the physical desktop.” I also stumbled around numerous Start11 menu settings that didn’t work as they’re supposed to — simply because the underlying Start menu was itself out of order.

Once I realized local repairs weren’t getting me anywhere, I knew enough to say, “Time to roll back.” I’ll stand pat on my current situation until MS comes out with a new Beta update (it usually happens once every week or two). Then, I’ll try again. Hopefully the next one will work properly and not show a bunch of spurious reclaimable packages, either. We’ll see…

A Terrible Trade-Off

Normally, running an in-place repair install results in a Windows image that’s pristine and works well. This is the first time I can ever recall that such a repair took a mildly bollixed image and left it unable to work properly after it was applied. As I’ve been thinking about what this might mean, I’m pondering a clean install on this test PC as an alternative to waiting for the next Beta Channel release. It will probably depend on how much free time I have this week. Stay tuned! I’ll keep reporting on this one…

Cool Tools, Recent Activity, Troubleshooting, WED Blog, Windows 10

Recent Windows 10 Uncommonly Reliable

April 9, 2024 Ed Tittel Leave a comment

It’s my habit to drop in on the built-in Reliability Monitor tool in Windows from time to time. That gives me a rough and ready read on how well — or badly — the focus system is doing. I usually launch this tool by typing “Reli” into the search box, but you can launch it from the Run box or the command line by typing perfmon /rel. If you examine recent history from my production PC, it should be obvious why I say “Recent Windows 10 uncommonly reliable.” In other words, nothing to see here, folks. That’s good!

Fingers Crossed: Recent Windows 10 Uncommonly Reliable

Noticing that things are going smoothly is one thing. Talking about it — and risking some kind of jinx — is entirely another. So I’m tempting fate here, but I must also observe that:

I actively run the target system at least 9 hours a day (weekdays) and at least 6 hours on off days
I’m not hesitant about installing or changing stuff around as I’m researching software, tools, scripting, and OS configurations
I take a complete image backup at 9 AM every morning (7 days a week) so I’m always prepared to restore same should I shoot myself (or my PC) in the foot
It’s been a busy 18 days since my last critical error on March 28. I replaced the CyberPower UPS software that day because the old version kept crashing. The replacement has been quiet since.

Gosh, it’s nice to see my trusty old (closing in on 8 years: i7-6700 Skylake, Z170 mobo, 32 GB RAM, NVIDIA RTX 3070Ti GPU) desktop still chugging along so well. I know I’ll need to replace it soon, but I feel little pressure or need to do so immediately, in the face of these recent Relimon results. Jinx factor aside, that is…

Alas, as I know only too well, this could change in a moment. Good thing I’ve got a 2021 vintage B550 mobo with 5800X Ryzen CPU, 64 GB RAM, and so forth, already put together and ready to drop in should the need arise. But I still don’t feel a pressing need to migrate just yet. Stay tuned…that will no doubt change!

Insider stuff, Recent Activity, Troubleshooting, USB devices, WED Blog

So Long Syba DUAL mSATA

March 20, 2024 Ed Tittel Leave a comment

I guess it was inevitable. I purchased a Syba Dual mSATA SSD adapter (model SD-ADA40107) back in 2015 or thereabouts. Yesterday, I plugged it into multiple PCs and laptops inside a USB 3.0 SATA drive caddy and … nothing doing. It’s resisted all resuscitation attempts, including the maker’s own hardware utility, as shown in the lead-in graphic. Thus, I must say “So long, SYBA Dual mSATA” and consign it to my Goodwill safe e-waste disposal bag. It was nice while it lasted.

After So Long Syba DUAL mSATA, Then What?

I’ve had trouble with this and other similar devices. It cost perhaps US$45 when I bought it back when, so it’s no great loss. The real question is: do I buy more hardware to house those still-usable Samsung 850 EVO 250 GB SSDs the now-failed adapter houses? I can now buy the same Sabrent USB 3.0 mSATA enclosure that used to cost US$30 or more for about $15. That’s pretty cheap.

“Why bother?” you ask. Because even an mSATA SSD in a USB 3.0 enclosure is still 8 or more time faster than an equivalent flash drive or a conventional HDD. But because I have 3 of them already (250, 500 and 1000 MB in size) it may be a simple case of overkill. I’ll have to ponder the state of the exchequer and think about this for a while. As I’m thinking you can see what CystalDiskMark says about the 500 MiB mSATA device I just plugged in:

This is still 4-8X faster than UFDs or HDDs (same port, same PC).

As I do, I’ll bid adieu to the non-functional Syba adapter. It was a useful bit of hardware. I’ve still got another one (also with 2x250GB Samsung EVO SSDs) ensconced in a drive caddy where it serves as my M: drive on the production PC. I guess I should start planning to replace that, too. It’s just a matter of time…

Insider stuff, Recent Activity, Troubleshooting, Updates, WED Glog

Office Update Hiccup Is Easily Fixed

March 11, 2024 Ed Tittel Leave a comment

Last Friday, WingetUI informed me that Microsoft Office needed an update on my production PC. When I tried to update it, however, it failed inside the tool and running winget inside PowerShell. Then, it did nothing inside Outlook when I clicked Files > Account > Update Options > Update Now. Obviously, something was hinky about Office itself, or perhaps the update package. I got an error message that read “Installer failed with exit code: 4294967295.” Fortunately, this Office update hiccup is easily fixed.

How Office Update Hiccup Is Easily Fixed

As it happens, I wrote a story for ComputerWorld back in April 2021. It’s entitled “4 steps to repair Microsoft Office.” I only had to go to Step 1 “Run the Office Quick Repair tool.” You can see the steps to get there, and the Repair button to run it, in the following screencap:

Here’s how to get to the embedded repair info: Settings > Apps > Apps & features > click on Microsoft 365 Apps (for enterprise in my case, YMMV by version). If you click Quick Repair it uses local windows files from your PC. If that doesn’t work, you can try Online Repair and use files from the MS Office download page instead.

I didn’t have to, because the first try did the trick. After the repair completed the update ran without further difficulties. Darn! It’s nice when an easy repair succeeds. Read the rest of the CW story to see what other steps might be required if the Repair tools shown above don’t work. Things can get interesting in a hurry, so I’m just as glad they did not. As Sinatra famously sang “…nice and easy does it every time!”

Cool Tools, Insider stuff, Recent Activity, Troubleshooting, WED Blog, Windows 11

Windows 11 Nears Built-in IPRI Facility

March 1, 2024 Ed Tittel 1 Comment

Here’s a nice Windows 11 milestone to ponder. Those who opted for KB5034848 (released 2/29/2024) already have it. Those who wait for the March Patch Tuesday release will get it. What is it: an IPRI, or in-place repair install capability, as depicted in the lead-in graphic from my Lenovo ThinkPad P16 Mobile Workstation. That’s the basis for the title (also above) that reads “Windows 11 nears built-in IPRI facility.” Let me explain what makes this cool…

Sussing Out Windows 11 Nears Built-in IPRI Facility

I’ve been hip to the IPRI technique — which basically involves launching setup.exe from an installer image that matches whatever version of Windows is currently running — since I joined up at TenForums.com back in November 2014. It’s my favorite technique to restore Windows to stable, normal operations when things start getting weird and normal troubleshooting techniques shed no light on things. IPRI works by re-installing all the OS files but leaving apps, applications, and the registry alone.

And now in the CU Preview for March (and thus presumably also in the March update), Windows 11 users running the latest version will get the “Reinstall now” button that lets them attempt to “Fix problems using Windows update.” While this will reduce my level of need for UUPdump.net to built an ISO for IPRI from time to time, it is incredibly convenient and generally helpful. Good stuff.

One word of warning: Having tried this tool out on a Beta release a couple of months back, I can observe it takes quite a while to do its thing. It took me 55 minutes to get through the process on that Beta image, and I assume it will do something similar with this Preview CU image should I put it to the test again. I’m pretty sure that’s because it has to build a custom image (just like the UUPdump.net batch file does) before it can start doing its repairs.

And so it often goes, here in Windows-World, where spending more time for improved convenience is a common trade-off. Cheers!

Insider stuff, Recent Activity, Troubleshooting, WED Blog, Windows 10

SearchApp.Exe Sets Windows 10 Crash Record

February 27, 2024 Ed Tittel 2 Comments

It took me a while to count them up, but my Windows 10 production PC hit some rocks yesterday. As SearchApp.exe sets Windows 10 crash record on that PC — 49 Critical “Stopped working” events in one day — I find myself wondering if it’s time to move onto a new production PC here in the office. As you can see in the lead-in graphic, the reliability index dropped like a stone!

Cringing As SearchApp.Exe Sets Windows 10 Crash Record

Frankly, I’m not sure what to make of this. As I dig into similar reports online — as in this TenForums.com thread — I see my problem is neither unique nor necessarily pathological. But gosh! It sure it disconcerting to see so many crashes in a single day.

I know why it happened, too: my Start menu stopped working properly about mid-day yesterday. Thus, I found myself using the Windows Search box a LOT more than usual. Then I figured out I could scroll through “All apps” and get to what I needed alphabetically. Eventually, I went into Task Manager and clicked the “Restart” option in the right-click menu for File Explorer. That restored Start to normal behavior and stopped the weird search bomb from going off, apparently.

Another Brick in the Wall?

I keep thinking that the time is coming ever closer when I’m going to have to switch my production work over to a new desktop. I built one last year (an AMD 5800x, B550 mobo, 64 GB RAM, etc. etc.). Could this be Windows’ way of telling me “time to go!” Perhaps… Let me procrastinate a bit longer, please?

But as Pink Floyd put it “You can’t have any pudding if you don’t eat your meat…” So I’d best get moving in the next month or two. The beast must be fed!

Insider stuff, Recent Activity, Troubleshooting, WED Blog, Windows 11, Windows Update

Canary 26063 Throws Install Error

February 23, 2024 Ed Tittel Leave a comment

Oh well: it happens sometimes. One of my two test PCs on the Insider Preview Canary 26063 throws install error right near the end of the install process. It’s one I’ve seen before –namely:

Failed to install on ‎2/‎22/‎2024 - 0xc1900101

It’s something of a grab-bag error in that it can come from insufficient disk space, driver conflicts (esp. from external USB devices), an out-of-date driver on the target PC, AV conflicts, and more (see this MTPW Backup Tips note for all the deets).

When Canary 26063 Throws Install Error, Then What?

I’m trying a two-pronged strategy this morning. First thing is a simple retry. And when I ran that option in WU, it thought for a while, then jumped from the download phase to the GUI install phase. So obviously, it checked over yesterday’s UUP downloads and found them satisfactory. Right now, WU is 49% into installling 26063. Here’s hoping that works.

But on the other prong, I’m downloading the 26062 ISO from UUPDump.net. I’ve observed that when a WU-based install fails, sometimes a local install using setup.exe from a mounted ISO will work. It may also provide more useful error messages in local logs should it fall over near the end of the process yet again.

FWIW, this seems to be a pretty substantial update, too. And indeed on the other test PC — the one where the upgrade worked –it says 24H2 in the Winver window. I guess that means MS is floating Windows vNext to Insiders right now.

Lookit that! 26063.1 says “Version 24H2.” It’s arrived…

More to Follow…

Now, the WU install is at 64% and UUP is building images and stuff for the upcoming ISO file. Based on yesterday’s experience, this will still take a while. I’ll jump back in and update when it gets wherever its going. Stay tuned!

Cool Tools, Insider stuff, Recent Activity, Troubleshooting, WED Blog, Windows 10, Windows 11

Repair Install Fixes Instability

February 20, 2024 Ed Tittel 2 Comments

At the beginning of this month, I performed an in-place upgrade repair install on my Windows 10 production PC. It’s now running Build 19045.4046. You can see that this repair install fixes instability on the PC in the lead-in graphic. Over the past 20 days I’ve had only one critical event — mostly self-inflicted when testing winget Chrome update behavior (see last Friday’s post for details). Otherwise, this 2016-vintage system has been rock solid of late.

When in Doubt, Repair Install Fixes Instability

Gosh! I’ve long been a believer that an in-place upgrade repair install (IPURI) is something of a Windows cure-all. Reminder: an IPURI runs setup.exe from a mounted ISO for the same version of Windows that’s currently running on a PC. Thus, it requires the host OS to be running well enough to replace itself. See these terrrific TenForums.com and ElevenForum.com tutorials for all the details…

Thus, you can’t use this technique if you’re having boot problems, or the OS isn’t running well enough to get through the GUI phase of a Windows upgrade. But for situations where the OS is running (but most likely, not as well as you might like) this technique works extremely well. My earlier Reliability Monitor trace, before the February 1 IPURI, looked something like a sawtooth wave on an oscilloscope. Ouch!

How to Get the Right ISO

I still use UUPDump.net to match build numbers between what’s running and the ISO I have it build for me. Then, I mount that ISO, and run setup.exe from the virtual DVD drive ID Explorer puts out there for me. Lately it’s been showing up as the E: drive; but this morning it comes up as P:. But you’ll most likely see it labeled with the initial characters of the image label like this:

Here’s what Explorer shows me when I mount the ISO I used on February 1 for an IPURI: Virtual DVD Drive P:

For the record, I also use the excellent Ventoy project software to boot into my various ISOs when an IPURI won’t do. Admins and power users will want to keep a USB handy with their fave ISOs for repair and recovery scenarios. I do that on a 1 TB NVMe SSD inside a USB3.2 drive enclosure. Lets me keep dozens of ISOs around, ready to boot into any of them on a moment’s notice. Good stuff!

Insider stuff, Recent Activity, Troubleshooting, USB devices, WED Blog

Wired Mouse Means No Stutter

February 12, 2024 Ed Tittel Leave a comment

Remember that scene near the end of The Incredibles where one older cop says to the other “No school like the old school?” That snippet of wisdom crossed my mind as I decided to switch from an MS wireless Mobile Mouse 4000 to an MS Basic Optical Mouse 2.0. Why? Because a wired mouse means no stutter, lag, or hesitation when working on my desktop (or playing Gnu Backgammon or MS Solitaire, two of my fave diversions). Sigh.

Why Wired Mouse Means No Stutter?

I’m pretty sure the fault is mine for the wireless mouse issue. I had its transceiver mounted on my Luxo lamp, right next to a couple of monitors and less than 2 feet away from my Asus 802.11ax router. Not to mention further, it’s in close range of 3 laptops and my desktop as well. Your basic signal-rich, if not downright noisy, wirelesss environment. That said, I didn’t have these problems with the older MS Mobile Mouse 3000 (but alas, they don’t make them anymore).

But now that I’ve got a more isolated communications channel between desktop and mouse, there’s no more stutter or delay. Sometimes, the old school is the only school that works without issue. I have a feeling this may be one of those times. Plus: it was really bugging me. Go figure!

While you’re doing that, I’ll be taking the occasional break for backgammon or solitaire, content in believing that my ancient but unhampered wired mouse will remain snappy enough for my needs. Thank goodness!

Device drivers, Insider stuff, Recent Activity, Troubleshooting, WED Blog

Keyboard Driver Issue Kills Productivity

February 7, 2024 Ed Tittel 2 Comments

Think about how you type on a keyboard. Now, consider these words: fully, password, assign, connect. What they have in common is doubled letters. When I type them, I strike the doubled key very quickly then move on to the next letter. The speed at which the keyboard allows this to occur is called the “key repeat rate” aka “repeat rate.” Yesterday, some kind of keyboard driver issue kills productivity. It imposed an apparent 1-second delay between repeats. Indeed, I could barely function at the keyboard!

If Keyboard Driver Issue Kills Productivity, Then What?

A little quick online research informed me about repeat delay and repeat rate. Indeed, it came courtesy of a tutorial from long-time friend and TenForums/ElevenForum colleague Shawn Brink. It’s entitled Change Keyboard Character Repeat Rate in Windows. Its header graphic appears as the lead-in image for this blog post, too.

First, I discovered that both the repeat delay and the repeat rate weren’t working at all. I had to wait about a second to hit any key a second time, and have it show up on the display. Next, I learned that the Microsoft Mouse and Keyboard Center wouldn’t let me adjust either rate directly. And finally, upon checking existing Registry settings, they should already have been working properly.

Title Says Driver, Fix Replaces Driver

All these bits of evidence told me the driver itself was broken. So I returned to MS support to download a new version of the MKC (Mouse and Keyboard Center) version 14.41, 64-bit. After the install, I had to reboot my PC. When it came back up, I jumped immediately into Notepad. Once again I could type words with doubled letters. And when I pressed and held any letter key, it would quickly start pumping out copies until I lifted my finger. Back in business!

They say, it’s the little things that get you in the end. Here in Windows-World they also get you at odd and random times, too. Like yesterday when MKC went south. So it goes…