Category Archives: Microsoft 365

Outlook .DOCX Files Won’t Open

Here’s a pretty pickle. My most-used professional writing tool is MS Word, and I’m an Outlook user, too. A couple of days ago, I noticed that sent as attachments to Outlook .DOCX files won’t open. The first time it happened: I thought: “Corruption.” The second time, I thought: “Hmmmm. Something is up.” The third time, I KNEW “Time for Office repairs.”

Over the years I’ve written about fixing MS Office when it breaks or gets weird. You can find both 2021 and 2024 versions of such a story at ComputerWorld: 5 Steps to Repair Microsoft Office. [Note: the link is to the current version, natch.]

When Outlook .DOCX Files Won’t Open, Then What?

MS Office is a big, complex program. Occasionally it can have problems, sometimes small ones, sometimes big. To deal with such stuff MS has thoughtfully — and thankfully — built repair tools into the application installer environment.

Visit Settings > Apps > Installed Apps and look for your version of Office (in my case it’s named “Microsoft apps for enterprise – en-us”). Click on that entry, then click the Modify button. That produces the repair options presented in the lead-in graphic, with “Quick Repair” selected by default. QR uses local files to re-install and reset MS Office. Most of the time it fixes things.

This time, it did not, so I went back to that repair window and selected “Online Repair” instead. This downloads a fresh copy of all necessary files from MS servers, and does a clean re-install and reset instead. Perforce, it takes longer to do its thing (about 5-6 minutes for quick, and double that for online, on  my 2014 vintage i7 Skylake desktop).

But hey! The Online Repair worked. As soon as it completed, I opened Outlook, and grabbed the most recent message with a .DOCX attachment. This time, instead of throwing an error message saying it couldn’t read the file, it opened it up and let me get to work. Just what I was hoping would happen.

Sometimes, things in Windows-World come to a happy ending. This was such a time, and I’m glad. Huzzah!

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Windows App Replaces Remote Desktop May 2025

Based on other recent MS announcements, looks like May is “retirement month” for multiple apps and applications. The latest item scheduled for a retirement party (but no gold watch) is Remote Desktop. Yesterday, the Windows IT blog featured an item entitled “Windows App to replace Remote Desktop…” to announce the changeover. Interestingly, the same blog post also advises continued use of Remote Desktop Connection (RDC) for plain vanilla remote access. When the Windows App replaces Remote Desktop (May 2025), RDC remains a primary remote access tool.

Once Windows App Replaces Remote Desktop, Then What?

The kicker for some users — including your humble author — lurks in the tag line on the Windows App page in the MS Store. It reads “Requires work or school account,” which means not just a Microsoft Account (MSA) per se, but one with Entra ID capabilities and attributes. Indeed, most people get those through work or school (hence, the tagline) because it costs upwards of US$20 monthly for a properly-qualified Microsoft 365 subscription.

Those who want to use the Windows App must provide an appropriate and qualified MSA to use it. I’m still pondering whether I want to shoulder those costs. But when May comes and goes, none of us, across all MSAs, will have Remote Desktop to kick around any more.

Here in Windows-World, “plus ça change” (in English: “the more things change, the more they stay the same”) is not just a catch-phrase, it’s a way of life. That said, it looks like May 2025 will be a little more change-forward than other months this year. Cheers!

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Office Update Hiccup Returns

There it was again when I ran WinGet upgrade –all this morning: “Installer failed with exit code: 4294967295.” I recognized this as the topic of a blog post I wrote about a year ago (March 11 2024). And sure enough, though it took the better part of 10 minutes to grind through to completion the same fix worked. If you experience the Office Update hiccup return, too, visit Settings > Apps > Apps & features > click on Microsoft 365 Apps (for enterprise in my case, YMMV by version). Then, click Quick Repair for the fix. Done!

Why Does the Office Update Hiccup Return?

You can see what the error looks like in the lead-in screencap, which shows the error message instead of a successful completion. Not to worry,  you’ll get a successful outcome after working through the quick repair scenario described in the preceding paragraph. Then you’ll see something like the following instead:

After Quick Repair, the update suceeds without error.

I can only speculate about WHY this happens, but my best guess is that some auto-update interferes with the file structure of the existing Microsoft 365 Apps install. The error code, as it turns out, it turns out to represent an unmatched exit code that pops up as the Microsoft 365 Apps installer is running. There seems to be an “interesting” interaction with WinGet going on here, because the problem does not occur if you use the built-in Office updater.

If Only I Could Remember My Name

As so often happens, the same errors can pop up from time to time in Windows World. I had to chuckle because my Google search on this error code this morning reminded me of my own blog post a year ago. The nice thing about Windows errors (with tongue planted firmed in cheek) is not only that there are so many from which to choose, but that certain ones do recur occasionally. The problem — for me, anyway — lies in recognizing and remembering them. I hope this blog post helps you avoid the same entanglement.

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Outlook Text Input Lag Comes & Goes

Here’s an interesting but annoying — and thankfully,  merely temporary — Outlook gotcha. Monday and Tuesday my email productivity was hampered by some bizarre cursor behavior when entering text into the body of a message. Too bad I didn’t shoot a video, but I’ll do my best to explain the experience. During text input the cursor would occasionally freeze without displaying all of what I had just typed. But then, as soon as I hit the proverbial “any” key, all text would output in one go. Repeat ad nauseam. This morning, I decided to check Microsoft 365 (Office) updates. Sure enough, after restarting Outlook this cursor lag is gone. Hence my blog post title: Outlook text input lag comes & goes.

Optimistic Strategy Drives Outlook Text Input Lag Comes & Goes

If you check out my August 2024 ComputerWorld story, you’ll see that running updates could be an early entry in a series of 5 steps to repair Microsoft Office (or Microsoft 365, if you prefer). It reflects a slightly Pollyanna-ish hope that MS might have noticed and fixed whatever’s currently amiss. And indeed, sometimes this strategy actually works. That’s what happened this time, amazingly enough, with my cursor lag problem in Outlook text entry.

Other potential fixes include (try again after each one, to see if it’s worked):

  • Close down Office applications or apps, and reboot the PC.
  • Run the Quick Repair tool.
  • Use the Office Online Repair tool.
  • Try Microsoft Support and Recovery Assistant (SaRA) for Office repairs.
  • Uninstall, then re-install Office. Be sure to download and use the OffScrub tool as part of this maneuver for maximum clean-up.

In my experience, I’ve only had to go as far as Step 5 in this series a handful of times. With 30-plus years of running Office on Macs and PCs, that’s not too shabby.

All’s Well That Ends Well

I was shocked … shocked, I tell you … when my “Let’s try Update” strategy fixed the cursor lag for text entry in Outlook this morning. But I’m glad to be working closer to my optimum, thanks to the vital importance of Outlook email to my daily routine. Thanks, MS!

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MX Error Provokes Outlook Account Fix

Ever since Microsoft pushed an Outlook update in late September, Outlook hasn’t let me access my primary email account. Something about handling of DNS info related to mailservers changed, and not for the better. Simply put, the configuration I’d been using to ingest incoming email and send outgoing email quit working. But when I checked the dreamhost config recommendations, everything agreed with same.  Despite repeated fix attempts, account setup kept foundering because of a reset to some whacko domain I never heard or read about –namely: smtp. mailchannels.net. This morning I had an astonishingly positive encounter with Microsoft 365 chat support, during which an MX error provokes Outlook account fix. Buckle up: this is going to take some explaining…

How an MX Error Provokes Outlook Account Fix

Outlook is obviously reading from MX records for the domain names it runs into. The only way I can get my home account (the one for this very website, in fact) to work is by over-riding both incoming and outgoing mail server values that the lookup process finds on its own.

It gets worse. If I tell Outlook to repair itself, it overwrites my over-rides with those selfsame values again. Fortunately, I’ve now got all this stuff memorized and I know how to fix it. But it wasn’t until we tried and failed to use my domain name (edtittel.com) for the mail servers that the inbuilt Outlook facility started reading the right MX records. Only then was I able to use those for the email host instead of whatever Outlook was dredging out of the MX records it finds on my behalf. Sigh.

Automation Had Best Be Correct…

I understand that MS is just trying to help by automating the mail server lookups and name assignments. That’s terrif, as long as they get those lookups right. But as I’ve just learned, over-riding errors in such lookups can get excessively interesting.

Shoot! I couldn’t even get email to work in Outlook until I figured out I should ignore its findings and insist on what the provider’s configuration page told me I should use. What’s interesting is that’s what was in there in the first place, and quit working late last month. I wasn’t able to get back into the fold, however, until I tried my own domain name, at which point the error trail finally located workable MX records.

Go figure! That’s what keeps me on the edge of my seat, and makes Windows-World an always-interesting place to work and live.

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