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Recent Activity, Troubleshooting, WED Blog, Windows 10

KB4577586 Flash Killer Download Available

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For those Windows 10 users with Adobe Flash still installed, the Microsoft Update Catalog has the KB457786 Flash Killer download available. If this means you, click the preceding link. Next, pick the version that matches your current Windows install. Then, click its Download button for the corresponding Microsoft Standalone Updater (MSU) file. The individual download window for the x64 version appears in this story’s lead graphic.

Note: For whatever odd reason, I had to right-click the download link in the window shown above. Upon selecting the file link near the bottom of that window, I had to right-click and select “Open link in new window” to actually get the file to download. YMMV.

If KB4577586 Flash Killer Download Available, Then What?

Once downloaded to your PC, run the MSU file that you just grabbed. The Windows Update Standalone Installer will ask you if you want to install the KB4577586 update. Click the “Yes” button to proceed.

Next you’ll see an “… updates are being installed” window appear, with progress bar. It took about 15 seconds to install on my i7 Skylake (i7-6700, 32GB RAM, 512 GB Samsung 950 SSD) PC.

If Install Fails, No Worries

I already knew that the Flash Player was gone, gone, gone from this PC. And sure enough, a peek into Update History under the Other Updates heading shows the following info:

A quick search on the 0x8024001e error string shows the most likely cause — in this case, for sure — is a missing DLL file associated with the Adobe Flash Player. Why is it missing? Because it’s already been uninstalled on this PC. Thus, there’s no cause for concern about this error. In fact, even if you don’t need this update it’s safe to run it anyway.

Those who already know Adobe Flash Player is absent on their PCs need not download or run this update. But if you’re not sure, it’s OK to do so just to make sure it’s gone. Your call!

Le roi est mort, vive le roi!

The foregoing phrase translates as “The king is dead, long live the king!” Seems like an appropriate epithet for Adobe Flash Player which has been around since FutureWave SmartSketch made its debut in 1993. Acquired by Macromedia in 1996, in turn by Adobe in 2005, Flash has been around since the earliest days of the WWW.

Now, of course, more modern technologies built into HTML 5 have made Flash obsolete. It’s now passed its End-of-Life date as of 12/31/2020. As of February 2021, all major browsers now block Flash and have no player capability. It really is over. Amazing! Many thought it would never die, and few are sorry to see it go…

 

 

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Recent Activity, Tips, Tricks and Tweaks, Troubleshooting, WED Blog, Windows 10, Windows OS Musings

Mild Microsoft Update Health Tools Mystery

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An interesting item is bubbling up in user forums  lately. Lots of Windows 10 PCs — including some of mine — have seen a new-ish, intriguingly named application show up. This story’s lead-in graphic shows it in second place. In fact, I’d say we’re facing a mild Microsoft Update Health Tools mystery. Typical questions include “What is it for?” and “When is it used?”

Cracking a Mild Microsoft Update Health Tools Mystery

A Microsoft Docs “Questions” item links the utility with update KB4023057 .  A corresponding support page mentions all Windows 10 versions, including 20H2. (It’s dated October 2020.) I’ve seen posts at answers.microsoft.com as far back as August 2020. It, too, references that same KB article.

That article says the update delivers “reliability improvements to Windows Update Service components.” It also says it:

includes files and resources that address issues that affect update processes in Windows 10 that may prevent important Windows updates from being installed. These improvements help make sure that updates are installed seamlessly on your device, and they help improve the reliability and security of devices that are running Windows 10.

Some Interesting Notes about KB4023057

There are 5 bulleted items (and a sub-note) the Support Note. All make fascinating reading. I reproduce them verbatim. (For brevity, I prune “This update may” or “This update will” ):

  • …  request your device to stay awake longer to enable installation of updates.

    Note The installation will respect any user-configured sleep configurations and also your “active hours” when you use your device the most.

  • … try to reset network settings if problems are detected, and it will clean up registry keys that may be preventing updates from being installed successfully.
  • … repair disabled or corrupted Windows operating system components that determine the applicability of updates to your version of Windows 10.
  • … compress files in your user profile directory to help free up enough disk space to install important updates.
  • … reset the Windows Update database to repair the problems that could prevent updates from installing successfully. Therefore, you may see that your Windows Update history was cleared.

Invitation to Conspiracy Thinking?

Go back, and read the forum traffic. Or, search Google for “Microsoft Update Health Utility.” Sadly, it reveals suspicion among community members. Indeed, some fear it helps MS forcibly update older Windows installs. In fact, MS does this already. Others don’t trust MS update orchestration. They’d rather control updates themselves. Still others worry about unwanted side effects or unusable PCs after forced updates.

Gosh! While these things are possible, I see nothing untoward at work here . Instead, I see MS staging repair tools in advance for update issues on Windows 10 PCs should they manifest. Aside from lacking user controls, I see them no differently than built-in update troubleshooters. In fact, I’m a devoted user of Shawn Brink’s Reset Windows Update tutorial and its accompanying batch file. It’s gotten me past 95% of all WU problems I’ve seen. That’s why I’ll gladly keep using it.

No Cause for Alarm

As far as I can tell, there’s not much to see here. Admittedly, Update Health Tools is a small surprise. But its Support Note offers good explanations. Thus, I’m OK with this tool. Nor should you worry, either. Rather, it looks like good software engineering.

Better yet, the Update Health Tools can handle update issues on their own, sans user input or guidance. That sounds like a blessing, even if in disguise. And FWIW, it’s missing  from Insider Preview releases. That tells me it aims squarely at production PCs outside IT umbrellas. That means mostly home and small business users. Thus, it should benefit those who need it most.

I’m coming out in favor of the Update Health Tools. I hope we’ll learn more about them from Microsoft soon. In the meantime, if you don’t like the tool, you can choose to uninstall it. I’m leaving it alone myself. If I’m right about it, it may come in handy someday.

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Hardware Reviews, Recent Activity, WED Blog, Windows 10

X1 Nano First Look

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Sometimes, you just get lucky. This Monday, I saw Rich Woods’ review of the Lenovo X1 Nano laptop at NeoWin.net. Immediately thereafter, I emailed my contact at Lenovo to ask for a review unit. Yesterday (one day later) I had that unit in my hands. That’s lucky! This mini-review is my X1 Nano first look report. Also, I’ll be writing about this light, compact, and powerful unit one or two more times in the next couple of weeks. Then, alas, I must return it.

Impressions from X1 Nano First Look

I’m a fan of the more compact X series ThinkPad laptops. I currently own an X220 Tablet (2012 vintage), 2 X380 Yogas (2018) and an X390 Yoga (2019). I like the portability of the 13″ form factor. I like the ease with which I can throw a unit (or two) into a carrying sleeve, a briefcase, or a backpack. On family trips especially, I’m used to taking two small laptops along. Thus, I can still keep up with email and post blogs while on the road. And my wife and son can use the other laptop when their smartphones aren’t enough.

I came into this review thinking the Nano would be a great candidate for family laptop on the road. I came out of it thinking that it would make an excellent (if lighter duty) candidate for work laptop on the road. I’ll need more time with the unit to suss this out further.

X1 Nano First Look.speccy

PiriForm’s free Speccy tool shows the basic components in this review unit.

X1 Nano Review Unit Speeds & Feeds

OK then, it’s got a Tiger Lake (11th generation) i5-1130G7 CPU, which runs at 1.10GHz on four cores and eight threads. Burst mode goes to 1.80 GHz for single-threaded tasks. It also comes with 16 GB of surprisingly fast LPDDR4-4266 RAM. It’s the first laptop I’ve used with Intel Iris Xe graphics. (Once again: these are surprisingly fast and also capable.)

There’s a Samsung OEM 512 GB SSD (NVMe PCIe 3.0 x4) that’s reasonably fast (NotebookCheck calls it “entry-level to mid-tier by H1 2020;” one year on, it’s pretty much straight-out entry level). It’s got a non-touch, 2560×1440 (2K), 450 nits, 16:10, sRGB display that’s crisp and readable at default resolution. The only ports on the device are two Thunderbolt 4 USB-C connections: one labeled for power-only, the other labeled for power and data.

It also sports a speedy Intel AX201 Wi-Fi chipset that meshed quite nicely with my Asus 802.11AX router. (Access speeds of 400 Mbps and better, in a busy, signal-rich office environment.) Oh, and it has a fingerprint reader and a 720p Windows Hello capable integrated Webcam, too.

What’s missing on this unit for those who don’t have a Thunderbolt dock handy? (I have several.) At least one USB 3.0 Type A port, and  a micro SD port for added, onboard flash storage. With even high-capacity uSDXC cards now pretty affordable, I do indeed wish Lenovo had found a way to squeeze one in somewhere.

What Makes the X1 Nano a Standout?

It weighs only 906 grams (1.99 lbs). It’s got a carbon fiber top deck and a  (nicely coated) magnesium bottom deck.  The keyboard is about 10% smaller than the one on my other X model ThinkPads. Even so, it feels (and works) so much like those others that I can’t tell any difference. And for somebody like me who makes his living by typing on a keyboard, that’s a big thing.

The display is also pleasingly bright and clear, and the Iris Xe graphics are fast, crisp and powerful. I’m no gamer, but I couldn’t make the display choke up even by throwing graphics pop-ups at it. Working with my usual mix of multiple Chrome, Firefox and Edge windows, plus MS Word for writing, I was impressed. It works and feels just like my now-aging but still capable i7-6700 Z170 desktop (32 GB RAM, Samsung 950 Pro SSD, GTX 1070) on my typical in-office workloads. Even comparing CrystalDiskMark 8.0.1 results for the two primary drives, they’re almost identical.

More to Come in Days Ahead

Right now, my response to this PC is an enthusiastic “So far, so good.” As equipped, this unit’s MSRP on its Lenovo product page is US$1727.40. That makes it about $100 less than a 10th generation,   i7-equipped, non Iris XE (Intel 620 UHD) touchscreen ThinkPad X1 Yoga Gen 5.

Were I myself to buy one of these, I would spring the extra $120 for an i7 CPU. It uses an M.2 2242 NVMe drive, of which 1 TB units are not yet readily available on the aftermarket. Thus, I would probably buy the 256 or 512 GB SSD and then do a swap myself, when higher-capacity, higher-performance options go up for sale.

Other than that, it’s a delightful little laptop. I recommend it highly, subject only to my reservations. Those are: few ports, no SDXC slot, and a mildly painful ouch factor on price. But that’s how it is for “thin-and-light” laptops, isn’t it?

 

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Insider stuff, Recent Activity, WED Blog, Windows 10, Windows OS Musings

Windows 10 LTSC Lifetime Gets Halved

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OK, then. It must be something in the air. I blogged here about the Long Term Servicing Channel (LTSC) version of Windows 10 about two weeks ago. And today, I just saw — courtesy of the always vigilant Mary Jo Foley (MJF) at ZDNet — that MS is cutting LTSC support life from 10 to 5 years. This starts with the next release as explained in a Windows IT Pro blog post. (See below for a key snippet.) Fore sure, the big takeway is that Windows 10 LTSC lifetime gets halved, as of 21H2.

Why Windows 10 LTSC Lifetime Gets Halved?

The best answers for inevitable follow-on questions appear in a quote from the aforementioned blog post. Here ’tis:

Today we are announcing that the next version of Windows 10 Enterprise LTSC and Windows 10 IoT Enterprise LTSC will be released in the second half (H2) of calendar year 2021. Windows 10 Client LTSC will change to a 5-year lifecycle, aligning with the changes to the next perpetual version of Office. This change addresses the needs of the same regulated and restricted scenarios and devices. Note that Windows 10 IoT Enterprise LTSC is maintaining the 10-year support lifecycle; this change is only being announced for Office LTSC and Windows 10 Enterprise LTSC. You can read more about the Windows 10 IoT Enterprise LTSC announcement on the Windows IoT blog.

Two important take-aways:

1. Happily, this change synchronizes Windows 10 Enterprise LTSC and Office LTSC release timing.

2. Even better, Windows 10 IoT Enterprise LTSC is NOT affected. It stays on a 10-year schedule.

Apparently MS understands full well that, once deployed, IoT devices are best left alone as long as possible. Happily, Windows 10 Enterprise LTSC and Office LTSC are synching up, because they’re likely used in tandem. Thus, both benefit from the same release cycle. In most cases, five years is in keeping with typical technology refresh cycles (which usually run 5-7 years).

Plus çe change…

The complete French aphorism translates “The more things change, the more they stay the same.” Indeed, it seems that MS isn’t afraid to tweak long-term servicing options, to better meet customer needs. My guess: making customers upgrade LTSC Office without upgrading the OS  simultaneously could be less than helpful. Therefore, it makes sense that MS would synch things up where the two are likely used together.

On another front, MJF and I both see a bit of ‘suasion possibly at work in this change. Here’s what she says on this in her story:

Microsoft execs have tried to dissuade customers from using LTSC versions of Windows 10 as a way to avoid regular feature updates. (More than a few customers do this.) They’ve emphasized that the intent of LTSC releases is to support mission-critical systems that can’t or shouldn’t get regular updates.

In today’s blog post, officials said they also found that many customers who installed LTSC versions for their information worker desktops “found that they do not require the full 10-year lifecycle.”

Given that the typical refresh cycle is less than 10 years, I’d have so say “No kidding!” to her final observation. I concur!

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SetupDiag.exe Unveils Upgrade Gotchas

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If you read this blog, you already know I finally got my Lenovo X380 Yoga upgraded to 21313 earlier this week. I’d been fighting a bugcheck error for the two prior Dev Channel upgrades before that. Along the way, I found myself  looking for diagnositic info about the failed upgrade.  A Microsoft tool SetupDiag.exe unveils upgrade gotchas, so I started using it. With this post, I want to shed more light on this nice little tool, based on recent experience.

How SetupDiag.exe Unveils Upgrade Gotchas

The program is a log analysis tool that focuses on Windows Setup log files. As the MS Docs page for SetupDiag says:

It attempts to parse these log files to determine the root cause of a failure to update or upgrade the computer to Windows 10. SetupDiag can be run on the computer that failed to update, or you can export logs from the computer to another location and run SetupDiag in offline mode.

That latter offline capability is nice, because it means you can boot an otherwise unbootable machine using rescue media. Once booted, you can then suck the files you need from the problem PC and analyze them on a working machine instead.

Note 1: consider bookmarking the already-quoted MS Docs page. It includes an always-current download link to the latest SetupDiag.exe version. (V160 is current as of Feb 17, 2021 only.)

Note 2: SetupDiag.exe requires .NET Framework 4.6 (or newer). See this WindowsCentral story for multiple .NETversion check methods  in PowerShell (3) or Cmd.exe (1).

Working with SetupDiag.exe

Starting with Windows 10 2004, SetupDiag.exe is included with Windows Setup on Windows 10 ISOs and other install images. Paraphrasing the MS Docs item, it says:

During the upgrade process, Windows Setup extracts its sources files to a directory named %SystemDrive%$Windows.~bt\Sources . With Windows 10, version 2004 and later, setupdiag.exe is also installed to this directory. If there is an issue with the upgrade, SetupDiag will automatically run to determine the cause of the failure.

Thus, so long as you don’t clean up after an attempted upgrade, you’ll find SetupDiag.exe in the afore-cited directory. Grab a copy and put it somewhere else, if you’d like.

Simply search your PC for SetupDiag.exe. Once found, you can run the program from Explorer, in PowerShell, at the Command Prompt, or via the run command.

Reading the Results

SetupDiag.exe writes its results in a file named SetupDiagResults.log. By default, it appeared in my download folder
(C:\Users\<uname>\Downloads).
I found it easily, because I use Voidtools Everything to locate files on my behalf. It’s how I got the details on my bugcheck error code. It reads 0X0000000A therein, but may appear as 0XA in discussions online. When I got the GSOD the error identified itself in the report window as IRQ_NOT_LESS_OR_EQUAL…

The lead-in graphic for this story shows the log file. The area of interest starts mid-way down in a line that reads: “Found crash information in rollback log.” That’s where the bugcheck code appears. Also, “nt” appears as the responsible driver. This, alas, is a built-in OS driver. Mere users cannot uninstall or update it. (That’s a Microsoft internal thing dontcha know?) It’s what convinced me that waiting for an upgrade from MS was the ultimate (and only) fix avaialble.

 

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DISM Trumps SFC To Fix Hung Execution

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Here’s an interesting observation straight from TenForums. Occasionally, the System File Checker (SFC) will hang when run. That is, it will grind forward to some percentage of completion, and then sit there indefinitely, making no further progress. If that happens to you on a Windows 10 PC, it’s OK to terminate the process (enter Ctrl-C at the command line or in PowerShell). In such cases, DISM trumps SFC to fix hung execution. Let me explain…

How DISM Trumps SFC to Fix Hung Execution

To unpack my assertion, please understand that when SFC finds an error it cannot fix, it more or less stops where it is. The Deployment Image Servicing and Management tool, aka DISM, can replace the files in Winodws 10’s cross-linked code repository WinSxS. By doing so, it will often fix the errors that SFC cannot surmount successfully.

The syntax for the specific DISM incantation is most often:

DISM /online /cleanup-image /restorehealth

Other variations for offline images, or that use something other than local files already known to Windows 10 are documented at MS Docs. There you’ll find a helpful article entitled “Repair a Windows Image” that take you through various elaborations that may sometimes prove necessary. Using the Source: attribute can get particularly interesting, especially if you’re working from a WIM or ESD file that is home to two or more Windows images.

If SFC Hangs, DISM /RestoreHealth Often Sets Things Right

As it did for the person who posted about SFC difficulties at TenForums, this approach will often (but not always) make things right. You can’t know until you try. But the thing to remember is that if SFC hangs or fails, your next step should be to try this specific DISM command.

In my personal experience, this has fixed half or more of such issues when they’ve come up. If the odds come up as they should, this approach will also work for you. Try it, and see!

[Note Added Feb 16 afternoon]:
Go Ahead: Skip SFC, Run DISM First

Members of the Insider Team responding to this post informed me that “On Win10 it’s recommended to run DISM first.” This is explained in an MS Support Note entitled “Use the System File Checker tool to repair missing or corrupted system files.” And sure enough, in reading over that article it informs readers “If you are running Windows 10 … first run the inbox Deployment Image Servicing and Management (DISM) tool prior to running the System File Checker.” I’m not sure what “inbox” means in this context, but the order is clear and unmistakable: DISM first, SFC second.

I’ve been following typical advice from TenForums and conventional wisdom for so long, I neglected to read up on SFC in putting this story together. Live and learn: now I know to reverse the order and run DISM first. Hope this helps others, too!

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Windows Release Health Gets MS Makeover

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Thanks to the always-vigilant Mary Jo Foley, I learned yesterday that a key Windows dashboard has a new look. When I say Windows Release Health gets MS makeover, I mean the web page that reports on Windows 10 issues and conditions is snazzed up. It not only covers releases back to 1607. It also provides pointers galore. You’ll find links to information about releases, updates, OS deployment and the Windows lifecycle. You can see  this in the lead-in graphic for this story, in fact.

So What If Windows Release Health Gets MS Makeover?

MJF tweeted that this “new and improved” layout “looks nice” and brings “lots of Win 10 resources in one place.” I concur. This reworked page makes it easy to keep up with all mainained releases  from one dashboard. This one’s definitely worth bookmarking, and visiting regularly.

Here’s a summary of what’s in the page header shown in the graphic. I also list releases for which known issues, release notes, “What’s New” info, and so forth, are available:

Versions of Windows on this page include 20H2, 2004, 1909, 1809, 1803 and 1607.  That final item comes courtesy of LTSC, which uses this version as a still-current base.

MS did a nice job on this effort. Hats off for consolidating lots of useful info, and making it easy to find. Once again: bookmark this one!

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Voidtools Everything Finds Files Fast

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I know plenty of purists who won’t use third-party Windows tools if a Microsoft-supplied tool or facility will do the job. I am not such a person, and I’m happy to use third-party tools that either do things that Microsoft doesn’t do, or do as well as they do. Because Voidtools Everything finds files fast, it’s part of my standard Windows 10 desktop runtime. Oh, and it’s free, imposes little overhead, and — in my experience — runs faster and works better than Microsoft search. I usually get what I’m after before I’ve finished typing my input string.

Because Voidtools Everything Finds Files Fast, Use It!

The Everything FAQ provides a peachy overview of the tool, and explains its speed, behavior and workings. That said, Everything is primarily a name search tool for files and folders. It provides only limited visibility into file contents (that’s a search tool of a different stripe). The developers say that Everything takes about 1 second to index a fresh Windows install (about 120K files) and a minute to index 1M files. It really is fast, based on personal experience. It can also access files on FAT volumes, network storage, and flash devices (but minor configuration wiggles in Tools → Options → Folders are required, shown below).

FAT-derived volumes (like those on SD cards and UFDs) don’t show up by default in Everything. But they are easy to add.
[Click image for full-sized view.]

Working Search for Everything It’s Worth

OK, bad pun, I know. But you can use boolean operators and wildcards in Everything much like you do at the Windows command line. Everything also supports advanced search for more complex search strings that also include the program’s content search functions (warning: these are slow because Everything does not index content in advance). For me the Advanced Search window provides the complex functions I need. Check it out:

Advanced search offers a variety of pattern definition and matching functions. Works like a champ, too!

If, like me, you have lots of storage and millions of files at your fingertips (right now, Everything says it’s indexed 1.4+M objects for me), Everything is handy and useful. If you try it out, you’ll probably end up keeping it around and using it regularly. I use it dozens of times a day, every day myself.

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Likely Windows 10 LTSC Usage Scenarios

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In yesterday’s post, I explained the role of the Semi-Annual Channel (SAC). Indeed, it’s the most apt Windows 10 release for everyday use in most cases. In that discussion, the Long-Term Servicing Channel, aka, LTSC also came in for mention. I’ve just participated in an interesting TenForums thread on this topic. It raises the question of how to get an ISO for this channel, for which I helped find an answer. It also raised a broader question: LTSC, What is it, and when should it be used? This leads in turn to likely Windows 10 LTSC usage scenarios.

What Are Likely Windows 10 LTSC Usage Scenarios?

The preceding link is a 2018 Windows IT Pro Blog post from John Wilcox, He’s a “Windows-as-a-Service” evangelist at Microsoft. In that post he explains (and illustrates) one major LTSC use class:

devices purchased with Windows 10 IoT Enterprise pre-installed. Examples … include kiosks, medical equipment, and digital signs, i.e. use cases where devices are commonly treated as a whole system and are, therefore, “upgraded” by building and validating a new system, turning off the old device, and replacing it with a new, certified device.

He also goes on to explain for such systems that Microsoft

 designed the LTSC with these types of use cases in mind, offering the promise that we will support each LTSC release for 10 years–and that features, and functionality will not change over the course of that 10-year lifecycle.

Understanding the LTSC Release Cadence

MS deliberately slow-walks LTSC releases to the delivery stage. Wilcox explains that a new release is created on a three-year cycle. In fact, “each release contains all the new capabilities and support included in the Windows 10 features updates … released since the previous LTSC…” Thus, LTSC releases use a year to identify themselves. Recent examples include Windows 10 Enterprise LTSC 2016 and 2019.

Changing Times vs. No Change

Wilcox is pretty adamant that only those scenarios where no change is anticipated over a system’s useful life are truly suitable for LTSC. That means: no new peripherals, no new applications, no new devices and capabilities. Anything different is a strong argument to use the SAC instead. Embedded or dedicated systems often qualify, but little else fits that bill. End of story.

[Note Added February 10:] 2022 LTSC Preview

Good timing. Just saw a notice at TenForums that a new Preview Build 20292 for LTSC 2022 is out: get all the details at the Announcing item. Glad to see MS is still at work on what’s next for LTSC. Be sure to check it out, if this is in your wheelhouse.

 

 

 

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Networking, Recent Activity, Troubleshooting

Untangling Cascading Troubles Gets Frustrating

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I’ve been trying to untangle a weird mix of networking and telephony issues going on three days now. As I write this item, in fact, I’m texting with a Verizon tech support person. He’s trying to unsnarl a mix-up around a new 5G MiFi hotspot  I purchased recently. When the device was set up, it was mistakenly tied to my son’s cellphone number. Then, the tech support people tried to switch things around. Alas, they exceeded the allowable number of reset attempts. This requires a 24 hour wait before a retry is allowed. The 24 hours are up, and I’m trying again. Does this explain why untangling cascading troubles gets frustrating?

How Untangling Cascading Troubles Gets Frustrating

Let me count the ways.

  1. Verizon Tech Coaches can’t call my cellphone. It doesn’t ring because of a setting that’s available only in iOS 13 or higher. My iPhone is running 12.5. So I had to work through amazing contortions to get them to call my landline.
  2. The MiFi device hadn’t been working properly. Thus, I wasn’t able to activate it myself. First I learned how to pop the back off the device. Then, I did the old “paper clip in the recessed reset switch” routine to return it to factory settings. After that the UI worked just fine.
  3. As an iOS guy I found myself messing with Gregory’s Android OnePlus 7 Pro. This had me remembering and relearning all kinds of interesting stuff. I’m now more familiar with its UI, device settings and config data . I also now remember what’s up with ICCID and IMEI identifiers.
  4. When my tech support person tried to reset the accounts properly, the provisioning software let him make the changes, then came back and told him “transaction disallowed.” He’s now roping higher level support team members in to reset database rules to make this happen.
  5. The way I got into this snafu to begin with is that my Spectrum Internet connection won’t pass Remote Desktop Protocol through its firewall. When I attempted the necessary port forwarding operations, the device proved unable or unwilling to read the external (WAN or rather cable side) IP address, even though I can see it just fine (and Ping it) from my LAN PC. That led me to say “I can use my MiFi 5G hotspot instead” and started me down the rabbit hole.

So here we are solving problems we didn’t know we had, and dealing with mixups based on pure human frailty.

Tech Support Needs Unified Communications, Badly!

The most amazing thing I’ve learned is that at least two separate tech support operations at Verizon are inappropriately silo’ed. Their Tech Coach operation cannot place voice calls. They are restricted to online chat only. I made the mistake of initiating contact with them on my cellphone, and they couldn’t easily switch over to a PC session, either. I did figure out how to make that happen later on, though so online via cell and via PC do have some integration.

But their app is limited to calling only registered Verizon devices. So when I tried to have them call my cell early on for a voice session, I found myself in a Catch-22. I wanted them to call me, they called me, but my only acceptable target device wouldn’t allow that call to ring in (that’s the iOS setting for version 13 and up, which is turned on and immutable for 12 and under versions and so can’t be accessed or changed on my aging iPhone 6).

At this point it’s taken me over 7 hours to solve a set of problems that are only tangential to the real problem I want to solve with accessing a public IP using Remote Desktop. I’ll get to that and another series of tech support calls with Spectrum next week.

Take a Deep Breath, and Keep Waiting

But I’m learning how to keep calm and carry on in the face of massive frustration. I suppose I should be glad that I’m not the human responsible for the error that triggered this cascade. Lord knows I have been the guilty party often enough myself to write about it regularly in this very blog!

But Wait: There’s More

Yesterday when I wanted to blog about this situation, my ISP’s behind-the-scenes MySQL WordPress server went down. Thus, I was unable to access or post anything until that got fixed. The error cascade is apparently catching, so perhaps you shouldn’t have read this far. Brace yourself!

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