Category Archives: Troubleshooting

Networking, Recent Activity, Tips, Tricks and Tweaks, Troubleshooting, WED Blog, Windows 10, Windows 11

Bringing Offline Printers Back Online

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Something odd is still fiddling with my local switch domain. Fortunately, it only affects my office here at Chez Tittel. The usual symptom is that my LAN-attached Samsung ML-2850 shows up in Devices and Printers. But it is grayed out and shows status as offline (see lead-in graphic, middle right and bottom). When that happens bringing offline printers back online requires a specific drill.

How-to: Bringing Offline Printers Back Online

I use Nir Sofer’s great little NetBScanner tool to confirm or establish the IPv4 address the Samsung uses. (Lately, it uses192.168.1.133.) I right-click the offline printer (labeled Samsung ML-2850 in the lead-in graphic). Then I select “Remove device” from the resulting pop-up menu. After that, I must confirm that removal by responding “Yes” to a prompt window that reads “Are you sure you want to remove this device.” Done!

Next, what has been removed gets reinstated. This means clicking “Add a printer” from the top-line menu, then clicking “The printer that I want isn’t listed” when the automated search fails to find the Samsung ML-2850. Next, I click the radio button next to “Add a printer using a TCP/IP address or hostname.” Then I double-check NetBScanner to confirm that the ML-2850’s IP address remains unchanged (aha! It’s moved to …134, so that’s what I enter).

I leave the default “use currently installed driver” option selected and click “Next” again. Then I shorten the printer name  to SamML-2850. Because the printer is network-attached, there’s no need to share it (this is required only for USB or other purely device-specific printer connections).

And when I print a test page, Presto! The printer is once again back online. Good stuff!

Bringing Offline Printers Back Online.restored

After removing and re-installing (after double-checking IP address) the Samsung networked printer is back online. Goody!
[Click image for full-sized view]

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Insider stuff, Recent Activity, Troubleshooting, WED Blog, Windows 11, Windows Update

WU Reset Tool Works on Windows 11

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I’ve been a member over at TenForums for almost 7 years now. In fact, I joined up on November 14, 2014 shortly after the first Technical Preview emerged. This weekend, I was relieved to discover that the batch file Shawn Brink created as a WU reset tool works on Windows 11, too. (The preceding link goes to a tutorial that provides a download and explains how to use it to reset Windows Update, or WU).

It’s a Relief that WU Reset Tool Works on Windows 11

My Lenovo ThinkPad X380 Yoga test machine would start downloading updates from WU just fine. But part-way through the download process, progress would stop. Eventually, I would get an “Update failed…” error message, with a Retry button. After several tries, each with its own similar failure, I knew sterner measure were needed.

I actually keep the batch file from the afore-linked tutorial on my shared desktop in OneDrive. It’s called

Reset_Reregister_Windows_Update_Components.bat

and it does a thorough reset of the Windows Update environment. It begins by halting all update-related services, then it empties all folders where recently-downloaded update files reside, checks (and if necessary resets) various WU-related registry settings, then restarts those same services. A reboot follows next, after which one can try one’s luck with WU again.

So I ran the batch file in an administrative cmd prompt on the affected machine, let it do its thing, then restarted that PC. Presto! After restarting, my next update attempt succeeded. I wasn’t 100% sure it would work on Windows 11 because the tool was built for Windows 10. But to my great delight and relief, it set the Windows Update environment back to working order. And thus, I was able to catch that machine up with the current state of the Dev Channel.

Should you ever find yourself in a similar situation, I recommend the tool and its accompanying tutorial highly. Find it at TenForums as Reset Windows Update in Windows 10. Hopefully, Mr. Brink will soon do a run-through to create a Windows 11 specific version. Should that occur, I will add a link to that version here as well.

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Benchmarking, Device drivers, Hardware Reviews, Recent Activity, Troubleshooting, WED Blog, Windows 10, Windows 11

Win10 Rollback Works But Thunderbolt Issues Continue

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Big Sigh. I’ve been trying to get the Thunderbolt 4 firmware updated on the snazzy new Lenovo ThinkPad X1 Carbon Gen 9 they sent me, but to no avail. Today, I observed that Win10 rollback works but Thunderbolt issues continue. Something gets weird when the PC reboots to do the firmware install. I see a short (and tiny) error message long enough to know it’s there, but definitely not long enough to read it, or interpret its significance.

When Win10 Rollback Works But Thunderbolt Issues Continue, Then What?

First, the good news. I elected to roll back my Windows 11 update on this machine and it not only went well, it finished in under 3 minutes. That’s amazing! It also confirmed that the Windows.old snapshot is of whatever vintage and state the OS was at the time of upgrade. All my account stuff remained clear and workable, thank goodness.

Now, the bad news. I remain unable to complete the firmware update successfully. That means Thunderbolt sees no devices on either of the PC’s two USB-C/Thunderbolt 4 ports. Bummer! It also means I’m sending this fish back to the pond (Lenovo, that is) with a request to return it when THEY can fix this driver issue. For me, Thunderbolt 4 is a big deal. I don’t think I can review this system without a working and capable Thunderbolt 4 connection for me to test performance, throughput, and so forth.

That said, the USB-3 Type A port is remarkably fast. I get better performance out of my old, tired mSATA drives on this machine (Samsung EVO SSDs in Sabrent mSATA enclosures) than I’ve ever seen before.

Do All Things Come to He Who Waits?

I guess I’ll be finding out. Tomorrow, I’ll fire off an email to the reviews coordinator, explain my situation, and let them know I’m sending the laptop back. It will be absolutely fascinating to see how they respond. I’m hopeful I’ll get a fixed (or replacement) laptop soon. If and when I do, I’ll start posting madly about what I see and learn. Right now, I just can’t go forward with a major subsystem on the fritz. Hope that makes sense…

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Hardware Reviews, Insider stuff, Recent Activity, Troubleshooting, WED Blog, Windows 10, Windows 11

Bad Move: Opening MSA in Default Admin Account

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I admit it. I screwed up, and then I paid the price. Yesterday I got a new review PC delivered. It came from Lenovo: a new X1 Carbon Gen 9 PC. That unit feature an i7 4core CPU, 16 GB RAM, and 512 GB NVMe SSD with Thunderbolt 4 support. Typical for review units, it opens into a local admin account. Inside that account I made a bad move: opening MSA in default admin account. Alas, this caused all kinds of problems.  Let me explain… (I’ll add that MSA is a common acronym for “MS account” aka “Microsoft account.”)

What Happens After Bad Move: Opening MSA in Default Admin Account

My MSA picture got associated with the local account. That was my first cluethat something was off. On other loaner units, I’ve always been careful to set up a second account for my MSA. Then I give it admin privileges and work from there after that. This time, I logged into the Microsoft Store inside the local account. Big mistake.

As soon as I set up my MSA as a separate account, the Store quit working. The associated error code clearly explained it was an MSA login problem. Apparently, the MS Store decided that if it couldn’t distinguish a local account from an MSA, it wouldn’t open for either account on that machine. None of the usual repairs (uninstall/reinstall Store) did any good, either.

Cleaning Up the Mess

Forunately, I had to take a break to go see the “Friday Night Lights.” It was homecoming night at my son’s high school, and the Boss and I wanted to drink in the pageantry and celebration. While I was away from the munged review unit, I realized what I needed to do:

1. Set up another local account
2. Give that local account admin privileges
3. Delete the problem default account

This took a while to orchestrate and set up. I had to be reminded that the “Family account” sub-menus is where one sets up local accounts on Windows 10 and 11. After making sure my MSA and the other local account were properly privileged, I deleted the problem account. And immediately, the MS Store returned to working order. Self-inflicted wounds smart a little extra when one realizes who’s to blame for the hoopla.

Stay tuned: I’ll have a lot to say about this new loaner unit in an upcoming “First Looks” piece early next week. I’ll tease some planned topics to whet your interest, though:

1. Thunderbolt 4/USB-C proves surprisingly speedy
2. Interesting issues with Secure Boot and clean install attempts
3. Unit shows up with Windows 10 installed, not Windows 11
4. Timing and experience in upgrading to Windows 11
5. Interesting issues with Windows Hello

Be sure to check back in when that “First Looks” item appears. Cheers!

 

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Recent Activity, Tips, Tricks and Tweaks, Troubleshooting, WED Blog, Windows 10

Clean Install Still Cuts Gordian Knot

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The old, old story of the Gordian knot traces back over 2 millennia. It’s meant to illustrate that difficult problems may be overcome by a variety of means. Usually, as with the original story itself, some of them are drastic. When unable to untie the knot, Alexander the Great drew his sword and cut it through instead. He lost the rope, but solved the problem. And so it is with some Windows problems, where a clean install still cuts gordian knot issues that other repairs cannot address.

If Clean Install Still Cuts Gordian Knot, What Made it Necessary This Time?

I’ve been helping a friend over the past two weekends try to solve an iCloud to Outlook synchronization problem. To his credit, he put in two lengthy calls with MS Support, and performed an in-place upgrade repair install. His primary symptoms were:

1. Unable to download iCloud from the MS Store
2. If installed manually, unable to get iCloud and Outlook to synchronize. Interesting but weird error messages about “no default Outlook profile” suggested possible fixes, but none of those worked.

After attempting numerous manual repairs and tricks last weekend without success, I showed up this weekend planning to perform a clean install on his wife’s laptop, a Dell Latitude 7155 (i5, 4th gen Intel CPU). It took me somewhat longer to get the disk cleaned up and a pristine image laid down on her NVMe SSD than I had thought it would.

But once a clean Windows 10 image was installed and updates applied, I was able to download iCloud from the Store. Next, I revisited office.microsoft.com and re-installed Office 365. The acid test followed immediately thereafter: I attempted to synch with iCloud for messages, contacts, and other Outlook items.

To nobody’s particular surprise, it worked. But gosh, it sure took a while to get everything ready (Macrium Reflect came in hand indeed). And it took longer to install and update the OS image than I was expecting. But in the end, the outcome was as desired. So far, we’ve put about 7 hours into this repair effort. Alas, it’s still not quite done just yet.

One More Thing…

I mounted the Macrium backup to make it available for copying older files to the rebuilt desktop. But because of permissions problems I wasn’t able to access some key stuff. So, I’m going back in one more time to fix those and grab the additional stuff my friend needs. Hopefully, that will be as routine as I anticipate. In the meantime, I’m boning up on the ICACLS command so I can reset permissions wholesale, and make everything one might need from the backup available in one go.

At the end of the day, it’s nice to know the tried-and-true methods work like they’re supposed to. I can only guess that some vital plumbing between the Outlook and iCloud APIs got munged in the old runtime environment. By creating a new, pristine one, we have apparently fixed what was broken. Old school still rules. Good-oh!

 

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Further Windows 11 Notification Wrinkles

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This morning, when I jumped over to my X380 Yoga Dev Channel test PC, I noticed that notification/calendar access was once again MIA. Hmmm. I thought I’d fixed that when I updated Start 11 yesterday. Apparently, if the PC sleeps or hibernates, the MIA comes back as the machine wakes up. To me, this introduces further Windows 111 notification wrinkles.

Fixing Further Windows 11 Notification Wrinkles

The File Explorer process handles the taskbar and related “Windows dressing” elements. Thus, I wondered if a forcible restart to the Explorer process might not set things back to rights. Indeed it did! I thought MS was severing the link between File Explorer and the taskbar stuff in Windows 11. I seem to recall reading that somewhere. But if that’s in their plans, those plans have not yet been enacted. This usual fix for taskbar misbehavior  — that is, restarting explorer through Task Manager as shown in the lead-in graphic — still works to restore expected/desirable behavior.

What About News and Interests, Then?

What shows up in recent Windows 10 releases in the taskbar as “News and Interests” no longer pops up in Windows 11. Instead users must turn to Microsoft Start (MicrosoftStart.com, which morphs into www.msn.com/en-us/feed when loaded) to see the same information. I kind of miss the weather bug at the far right of the taskbar with its easy pop-up access.

But that’s not how things work in Windows 11 any more. It seems like only a few months ago that MS introduced this capability in Windows 10 (according to MakeUseOf.com, it was introduced to Insiders in early 2021, and went GA in May). I don’t really understand why this goes away in Windows 11, but it is what it is.

For the time being, at least, I still know how to tackle unresponsive taskbar elements. Let’s hope the File Explorer restart trick keeps working…

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Build 22463 Blocks Notification/Calendar Access

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Last Thursday, I installed the latest Dev Channel build for Windows 11 on two test machines. Interestingly, I couldn’t access Notifications and the Calendar on one of them, while it worked perfectly on the other. Thinking about what’s different between those two, one has Start11 installed, the other does not. And indeed, Build 22463 blocks notification/calendar access only on the Start11-equipped PC. Could this be the problem? Probably, but let’s investigate…

If Build 22463 Blocks Notification/Calendar Access, Then What?

My first step was to check the Stardock website. Sure enough a new beta version (0.55) of Start11 is out, dated (gasp!) August 31. It hasn’t reached “quasi-production” status yet, but I figured it was worth a try. I downloaded and installed this version on the problem PC and sure enough: it fixed the issue.

Immediately after rebooting the test machine, I clicked on the far-right calendar icon in the taskbar. And immediately after that, what you see in the following screencap appeared on screen:

Build 22463 Blocks Notification/Calendar Access.notcal-backSometimes, the obvious cause of trouble turns out to be its actual cause as well. Luckily, this was not only easy to diagnose, it was also easy to fix — thanks to an update about which I had been unaware.

Take a Troubleshooting Lesson from My Experience

It’s incredibly benefiicial to have a base for comparison when troubleshooting often complex software interactions on Windows PCs. That’s why I made sure one of my Windows 11 test configurations runs plain-vanilla all the way: no menu changes, no appearance tweaks, no registry hacks, and so forth. And because that PC worked just fine with build 22463, it let me zero in quickly on what was different (and ultimately, involved) in this taskbar/menuing issue.

If you’re going to work on Insider Previews, it’s a good idea to take a similar approach. Always leave one test PC as plain vanilla as possible, to help eliminate MS as the cause of UI and app/application misbehavior. If that plain-vanilla machine does not have issues, whatever’s different on other machines is most likely at fault. That’s how it often works in general. And that’s how it worked this time in particular. It’s nice when things are clear cut and easily diagnosed, here in Windows-World. I only wish things worked out so quickly and easily in most such cases (in my experience, only about half do. Those that persist beyond the obvious can be devilish indeed).

 

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Switch Replacement Fixes Network Woes

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A few months ago, I found a failing NIC that knocked the network down. Before that, one of my ISP-provided boundary devices started failing. Yesterday, I lost the Ethernet side of my network. That is, the Wi-Fi from the boundary device kept working while the rest of the network crashed. Fortunately, I had a pretty good idea that my primary GbE switch might need replacement and had already ordered one through Dell in July. Even more fortunately, a quick switch replacement fixes network woes, and brings Ethernet back to life.

Literal Switch Replacement Fixes Network Woes

The funny thing is, I’ve been using the same switch in my office since we moved into this house in April 2006. And when I went to re-order, the same switch remains available at a knock-out price of US$40. It’s the venerable Netgear GS-108 unmanaged 8-port GbE switch and it works like a charm. I guess 15-plus years of uninterrupted, heavy-duty service ain’t bad. In fact, I’ve used all 8 ports all the time and that device is as close to a network backbone as the 12-15 devices around our house can access.

The blurb on the NetGear site reads “Set it and forget it, energy-efficient switches are built like tanks and last for decades.” In fact, I can’t remember when I bought the original. I know it must’ve been some time around 1998, when I moved into my previous house. Thus, I’d have to agree with that seeming hyperbole.

Dead-Simple Replacement

I unplugged power jack from the old switch. Then I removed all 8 of the RJ-45 cables plugged into its face (see lead-in graphic). I unpacked the new device, plugged in its power supply, and plugged in the RJ-45 cables. The power light came up, after which the activity LEDs started blinking. Problem solved.

There’s another GS-108 of about the same vintage upstairs under my wife’s desk, where it serves to distribute Ethernet to that floor of the house. I have another replacement in my spares closet, ready to take over for the old one should it fail, too.

How I Knew It Was the Switch, Stupid!

When the Ethernet side of things goes down, it has to be a device that makes the side work. That means it could have been a switch, of which I have 4 on my network. One is in the recently-replaced router/wi-fi/switch device from Spectrum, replaced in June. Another is in my Asus AX6000 wi-fi/switch/router: it’s Wi-Fi was still working so I guessed that meant the switch portion was still working, too. Thus, it was likely one of the two GS-108s. Logic dictated the heavily-used one in my office would be the one to fail first. This time, logic prevailed — or so it seemed.

i’m just glad I had a spare on hand. I’m even gladder that the switch  swap was as simple and painless as I hoped it would be. Sometimes, here in Windows-World one does catch a break. With plenty of real work to do yesterday, I was appropriately grateful.

Or Maybe Not, But Real Cause Emerges Quickly

About two hours after I posted this, my problems returned in full force. That left only one other possible cause: some element in the Ethernet network had to be failing intermittently. I had two prime candidates:

  1. My 8-year-old Surface Pro 3 dock, whose GbE port has been flaky in the past. That wasn’t it.
  2. The cable from my switch to the filing cabinet by the window in my office goes under my desk, where I can’t help but kick that cable occasionally. Apparently, I’ve kicked it often enough to introduce an intermittent short. Now that it’s removed from the network all is once again good.

I guess I can keep my ancient GS-108 Switch around as a spare, because it obviously was NOT the cause. And that’s how it goes when troubleshooting intermittent Ethernet gotchas. Live and learn!

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Benchmarking, Recent Activity, Troubleshooting, WED Blog, Windows 10, Windows 11

Chrome Software Reporter Tool Monopolizes CPU

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After upgrading my Lenovo X12 Hybrid Tablet to Windows 11 Build 22454 , I noticed CPU usage stayed elevated. For a long time, in fact: at least 5 minutes or longer. Checking Task Manager the culprit was obvious. Item software_reporter_tool.exe consumed half or more of available CPU cycles. Upon further investigation, I learned two things. (1) plenty of other people have experienced this. (2) it’s a part of Chrome’s Cleanup toolkit, designed to remove software that could cause potential issues with Chrome. Having just rebooted, Chrome wasn’t even running. But that apparently didn’t stop its background tasks from executing. And that, dear readers, is how I learned that sometimes the Chrome Software Reporter tool monopolizes CPU on Windows PCs.

Do This When Chrome Software Reporter Tool Monopolizes CPU

I found an article from Martin Brinkmann at Ghacks.net about this phenomenon dated January 2018. It provides a battery of potential fixes. These include a variety of blocking techniques based on file permissions, and Chrome policies (via registry hack). I actually found a 2020 Codersera article that offered a more direct approach.

It’s the one I implemented, and it’s working well so far:
1. Open Chrome controls (vertical ellipsis symbol at upper left of browser window).
2. Click “Settings” resulting pop-up menu
3. Click down-arrow next to “Advanced” near bottom of that window.
4. Scroll down to “System” section and turn off item that reads “Continue running background apps when Google Chrome is closed” (move slider to left).

That should do it. At least, it seems to have worked for me: I haven’t seen any recurrences since I made this configuration change.

When Odd Processes Stand Out, Research Helps

This technique is a familiar one to those keep an eye on Windows performance. It’s often a good way to start digging into slowdowns like the one I ran into last week. I generally try to rely on well-known and -respected resources when it comes to fixes (if not the maker or vendor’s own tech support info). But usually, when there’s a will to fix such things, a way to fix them can be found.

If worst comes to worst (and I have a recent backup) I might even right-click the offending process and select “End process tree” to see what happens. Please note: don’t do this with Windows OS components, or you’re likely to experience a BSOD. ‘Nuff said.

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Windows 11 Keeps Strange Component Store Cleanup Behavior

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Since June 28, Windows 11 has been available  to Insider Preview program participants. Those willing to devote a VM or PC to running the new OS may do so. Needless to say, I’ve got it running on multiple PCs (2 Dev Channel, 1 Beta Channel). As I’ve been getting to know the latest OS version, I noticed that Windows 11 keeps strange component store cleanup behavior. Let me explain…

What Windows 11 Keeps Strange Component Store Cleanup Behavior Means

Check out the lead-in graphic from this story. It comes from PowerShell v7.1.4. It shows results after running a specific command –namely DISM /online /cleanup-image /analyzecomponentstore under a special set of conditions. One: the target PC has recently had a Cumulative Update (CU) installed. Two: the target PC has not been rebooted since that install occurred.

If you look at the image, you’ll see there’s a progress line that ends at 10.0% (above). A second progress line shows 44.2% complete on its way to the 100% mark. Believe it or not, Windows 10 also shows this very behavior. I’d kind of hoped that MS would have noticed, and made sure that Windows 11 didn’t manifest the same. As the screencap shows, apparently not.

If you reboot the PC after installing the CU, this doesn’t happen. Either way, component store cleanup proceeds as it should and gets rid of no-longer-needed backups and disabled features.  Here’s what the whole thing looks like on my Lenovo X380 Yoga Beta Channel test machine:

Windows 11 Keeps Strange Component Store Cleanup Behavior.entire

[Click image for full-sized view.]

Notice that the initial “analyze” shows 7.94 GB/7.52 GB as the reported and actual size of the component store before cleanup. After cleanup (bottom of screencap) those numbers drop to 7.06 GB/6.81 GB for a savings of 0.88 GB/ 0.71 GB from the 2 reclaimable packages cleaned up during the process.

It’s Only a “Flesh Wound”

To recall the famous gag line from the Monty Python and the Holy Grail, with all apologies due to the artistes, this little oddity is neither terribly worrisome nor significant. That said, I do find it interesting that at least some of the eccentricities present in Windows 10 persist into Windows 11 as well.

Please post a comment here, or send me an email through my contact form if you know of any other Windows 10 oddities that carry over into Windows 11. Inquiring minds want to know, mine most definitely included.

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